Skip to main content
Iambash
Contributor I
May 10, 2024 2:42 PM UTC

Why is the new Sonos App crap?

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    268 replies

    Show previous replies
    parberg
    Lyricist I
    May 16, 2024 3:23 PM UTC

    New app update just forgets my system again and again… every time I open the app the system is gone and I have to go through the search process of a new system…

    This update is really really bad… sorry to say but a great idea and speaker products are just irritating when you can’t use it in an easy manner.

    Translate
      Ant1969
      Lyricist I
      May 16, 2024 3:38 PM UTC

      Update 16 May: just look at reviews on the App Store… pretty much everybody agrees there too and there are 99.9% 1 start reviews!!

      It’s utterly rubbish! I get that apps need updates and not everyone’s going to like it when apps change from something that they once felt comfortable and familiar with.
       

      But, and it’s a pretty sizable BUT, when the app’s ability to perform its basic functions are impaired and its non-functional abilities are shot to shit, then you have to wonder how this ever saw the light of day. Agree with everything above. 

      Hey Sonos, pull your finger out, this is REALLY embarrassing!! 

       

       

      Translate
        Paul123456
        Lyricist I
        May 16, 2024 4:01 PM UTC

        How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

        Agreed, I find it very difficult to navigate through the new app design. I praise my self lucky every time I succeed to play a song. 

        Translate
          robertboca
          Lyricist III
          May 16, 2024 8:54 PM UTC

          Sonos fire sale selling all my units after so many years and who knows how much spent you guys really messed up…… 5 pairs of 5, 2 sound bars 3 paires of eros100  and 2 moves out of here 

          Translate
            Thisappsucks
            Contributor I
            May 16, 2024 9:09 PM UTC

            Insanely bad. No words. Whoever is responsible for this needs a different career 

            Translate
              Kdoones
              Lyricist I
              May 17, 2024 2:55 AM UTC

              Made a loyal customer for over 10 years rethink the loyalty. 
               

              App is the worst I have ever used

               

              Stupidity no courage to release the new app. 
               

               

              Translate
                Jinxed77
                Lyricist I
                May 17, 2024 6:40 AM UTC

                Indeed. It really is awful. I think I’m going to sell all my devises and switch. It’s gone from bad to worse 

                Translate
                  Sy Ro
                  Lyricist I
                  May 17, 2024 6:57 AM UTC

                  Literally just got a new TV, sitting down ready to watch the footy and Wamo, old ap, updates and I loose every speaker. Spent 2 hours last night trying everything to get sound going. I'm running with 1 Beam and the rest paperweights. I'm tempted to scrap the lot and move away from Sonos after using their products for 5 years. New ap won't even load, so clearly the issue is severe. So I'm going good old trust worthy Bose shopping tomorrow. 2 hour call waiting WTF! 

                  Translate
                    cogancorp
                    Lyricist II
                    May 17, 2024 4:38 PM UTC

                    OMG, the new Sonos Android mobile app update 80.00.05 is horrifying and beyond unacceptable.  The app auto updated and nothing works.  90% of my favorites do not work and the interface is unusable.    I reloaded the old app version and Sonos recently disabled it forcing you to update to the new version.  Because the new mobile app is unusable we were forced us to control our Sonos system with the Windows app.  Guessing they will also screw this one up soon.   I attempted to call technical support twice and waited for over an hour an half with no agents picking up.

                    I am amazed that a 1.7 billion dollar public company would inflict this kind incompetence and garbage on their dedicated users. I have been a Sonos user for for 15+ years and for the first time I am looking for Sonos alternatives on-line.

                    Beyond pathetic!  Patrick Spence, are you trying to lose customers?  Fix this now or allow users to use the old interface.

                    Translate
                      Gary007
                      Lyricist I
                      May 17, 2024 6:36 PM UTC

                      Been waiting on hold for an hour when I was quoted a 20 minute wait. I have a dozen speakers that are completely unusable due to the update as the system became unrecognized and now I’m stuck in a “update, sign in as owner, your not the owner” loop. 
                       

                      very frustrating. 

                      I was told it would be 16mins on hold, I hung up after 1hr 40min…. It’s a joke, and my Roam won’t would work now !!!

                      Translate
                      Show more replies
                      Terms & ConditionsAccessibility statement