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Iambash
Contributor I
May 10, 2024

Why is the new Sonos App crap?

  • May 10, 2024
  • 268 replies
  • 26148 views

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

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    CM3333
    Contributor II
    May 17, 2024

    I now I’m going against the grain here, but I think the design overall is good.  I appreciate that if the missing items are important to you then you would feel differently (and bear in mind that most of those are coming in pending updates).

    But I have always hated the old app, to me it felt bland, boring and a bit like a toy.  The new app has most things on one screen, and I’m not going to get upset about things like volume numbers and mute buttons when I know they will arrive soon.  
     

    Again the criticisms about the bugs and missing functionality are valid ones.  The rest is subjective and if you hated the old app as much as I did, I think the new app is moving in the right direction. 

     

    You are joking right?  

    What part of “the app no longer functions” wasn't clear.   This not an opinion its a fact that the new UI is convoluted garbage.  If this is the quality that we are all now expected to accept then Sonos is doomed.   Luckily I still have S2 on a couple devices.

    How you could possibly defend this release is beyond human comprehension.

     

    SONOS!!!! WE ARE STILL WAITING ON THAT ROLLBACK!!!!!!   PRETTY PLEASE!!!!!

     

     

      jimbjimb
      Contributor I
      May 18, 2024

      I would truly love to fire every single person involved in this new app update.  I, like tens of thousands, have invested heavily in Sonos over the past 20 years.    WHAT IDIOT did this to us users? 

      Why would you introduce an app like this to destroy the pleasure and ease of use?  Why wouldnt you have put out a beta test and got this thing right.  Its horrible.  No timer.  No playlists.  Hard to navigate and use.  I’m disappointed and really outraged .    I’m thinking this is the time to start selling my system piece by piece on ebay..get whatever I can for it… and try something new.  

       

      MAD AS HELL 

        pako
        Lyricist II
        May 18, 2024

        Hi, everyone.  ANDROID HERE. IT WAS FRUSTRATED TO GET THE NEW UPDATE TO WORK. CUSTOMER SERVICE 105 MIN. WAIT., UNACCEPTABLE. 2DAYS TRYING TO UNDERSTAND THE NEW UPDATE. SUCKS. 2AM DECIDED TO DISCONNECT ALL SYSTEM IN THE HOUSE, ROOM BY ROOM, ROOTER OFF. WENT TO BED.

        NEXT DAY CONNECT ALL SYSTEM BACK.  BOOM 💥 💥  SYSTEM BACK TO NORMAL.  BUT SO MANY FEATURES ARE GONE/MISSING FOR NOW. 

        TRY TO SHOT DOWN THE SYSTEM FOR 10 SEC. OR MORE AND CONNECT IT BACK. TO SEE IF WILL SOLVE SOME ISSUES THAT YOU MAY HAVE.

        HOPE THIS WILL HELP OUT THERE.

         

         

        Triclops3
        Lyricist I
        May 18, 2024

        Going from various systems or workplaces to home it so totally screws with each system. Missing speakers, no real way to connect and no real support. I feel this has pushed me over the edge and heading back to wired hardware with traditional approach and a streaming component that isn’t sonos.

        dvpriem
        Enthusiast I
        May 18, 2024

        Can I get the old app back as the new one is almost unusable?

        No, you can’t get it back.  You are screwed by Sonos.  Check out BlueSound speakers.  They have great sound and an app that WORKS. 

          dvpriem
          Enthusiast I
          May 18, 2024

          The Nasdaq symbol is SONOS.  Short it on Monday.  This think will drop like a rock. 

            Bluemeanies
            Lyricist I
            May 18, 2024

            Speakers keep appearing & disappearing on my system. I try to play music in one room and it starts playing in another, its a fighting battle clicking on/off Rooms/Speaker. Trying to increase or decrease the volume is lucky dip. Adding/Subtract Rooms/Speakers to a currently playing group can take 3, 5, 8 attempts of clicking and applying. Plus the system is so slow. 

            A Sonos statement said it took some Courage to release the “New” Sonos App. More like Dutch Courage! 

            Either the App Design Team were drunk when they created it, or the CEO was drunk when they signed it off. Can you imagine Apple releasing a new iOS that made iPhones near unusable, then suggest it had taken some Courage to make the decision to Brick everyones device.

            For a premium integrated Music/Speaker System the “App” was always the week link, now it might be the Death Nail.

            Problem is I have invested heavily in the Hardware and hope I’m not left with an Albatross...

              duncanc993
              Lyricist I
              May 18, 2024

              I am getting close to the point of abandoning the thousands invested in this ever worsening audio experience and going back to what I used to call a hi-fi and a radio. 

               

              SONOS - sort it out!

                AustinTheBuilder
                Lyricist II
                May 18, 2024

                Team Sonos: please start over with a new design. This is huge step backwards.  

                  CoreyAck
                  Lyricist I
                  May 19, 2024

                  I am another 13 year Sonos user and I’ve owned almost every speaker.  I’ve been a beta tester and have spent thousands and over the years have recommended these speakers to a dozen friends.

                  Forget the declining speaker quality, this new iOS app is the worst garbage in a music app ever.  No longer can you click on a song and add it to play next (like a cool jukebox) and you can’t even add it to the end of a queue.

                  You can’t even add a song to an existing Spotify playlist.  

                  Worst of all, you can’t jump to more songs by the artist or pull up the album.  Weren’t these all features that have been around in the UI for 10 years?

                  Without these features I have absolutely  no use for the app or their products.   Terrible.  
                  I may try to unload all the speakers at a garage sale.  Totally serious.  
                   

                  Sonos what the hell!!!!

                   

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