Why is the new Sonos App crap?

This has to be the worst update to an app I’ve ever seen. So buggy. So inconsistent. I can’t use my system consistently and that’s ridiculous considering the amount I paid for it. No way did beta testers says this was a good app and to release it. Sonos, please fix this asap. This is so bad. 

I don’t normally post on any user groups, but the new Sonos app is so bad, I feel forced to comment.  My system is now unusable. One “room” has now become the default room. I can’t select a different room to stream music too. I wouldn’t mind, but the default room is the en-suite bathroom. It’s not a social place to meet with others and listen to music. I can’t create a queue and add songs to it. I’ve not tried any of the other more sophisticated functions. I’m scared. I can’t find the old S2 app to reinstall. Basically, i’m f@@@@d and so is my system. I feel I’ve been conned into buying Sonos kit. They can’t support their own system. It’s as bad as when they had to apologise for creating an app that forces everyone to scrap their Sonos components. 

This new app has me now wondering what Sonos is going to do next, screw around with the sound quality so that you won't notice that the app is crap?????

I am close to bricking these black boxes.  I do not use all the features of the system, just a basic play it and forget user.  It is very frustrating even trying to do that.  Useless.  You want me to spend more money?  Do better, my dollars are important and will go to the best bang for my buck.

it’s unanimous, almost. the new app is terrible. As a software dev, I have sometimes worked on new versions of things and some old features were lost. But I’ve never heard of an “update” removing so many critical features from any pieces of software.

It seems impossible anyone did this on purpose, yet it also seems impossible to make something so bad and not know you are doing it. We will probably never hear the “real” story. Did Sonos “deciders” somehow intentionally release something they knew was this bad? Did management not listen to developers or customers who must have knows how bad this is? Was it developed by some remote team of consultants who were incentivized to make something this bad?

It’s truly a big screw-up, and one that I don’t think I’ve very seen from a tech company.

I guess Sonos makes money from selling hardware, and the software is just a distasteful cost of doing business? Kind of like how the software for printers is often terrible, but in this case even worse, and a step backwards.

Absolutely no redeeming qualities- I am absolutely amazed that this update got through any quality control process - it’s completely useless - please, please address the issues immediately or run the risk of hordes flocking to other more intuitive and user friendly systems/ so disappointed 

I install a lot of Sonos systems and personally own a home full of Sonos products.  This revision of the app is completely unbearable and unintuitive.  I could easily tutor my older clients on how to use the previous version iPhone app.  Now, I’m truly very worried for them if they install this release.

Sonos, please feel free to contact me directly to explain what a hinderance you’ve created here for me and my clients.

Since the update nothing works I have a beam an 2 Sonos 1 sometimes the beam works but won’t find the 1s how can an update fuk the hardware up so completely some people should be taken out for a short walk. How could anyone recommend this bunch of idiots it’s totally frustrating. Used to work fine.

This👆My system is also now completely useless 🤬😢🤬😢🤬🤬😢🤬😢🤬

Sonos...Where is your head? and made it black too..probably for...doesnt work worth a damn. A failure

Hi all

In desperation I deleted the new app, then went into iTunes and downloaded the s1 app, no functionality but made me download the new update again.  Tried one last time to connect my move and for the first time it asked to use the microphone function to hear the chime and it connected straight away.

It may be total coincidence, but I had spent all weekend trying to connect it, so who knows.  It’s a shame about all the lost functions but at least my move isn’t a glorified Bluetooth speaker anymore.

C