Contributor I

Why is the new Sonos App crap?

Forum|Forum|2 years ago
May 10, 2024
268 replies
26149 views

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now, So irritated.

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SJTS14

Lyricist I

I was at my parents house today and they have some older Sonos stuff of mine that I gave them - have to use the old S1 app… And man! What a pleasant experience it was. Everything made sense… everything worked. I have no idea what the crappy financial business reason there was to ruin the current app, but for the love of god - ROLL IT BACK!!!! SCRAP IT!!!! EVEN WHEN IT SORT OF WORKS IT’S ****!!!!

Moderator Note: Modified in accordance with the Community Code of Conduct.

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fewiley

Contributor I

The new update is indeed remarkably dysfunctional. I did find one work-around for the problem of album covers disappearing. Now I just rely on Google “Search a Song” to find out what I’m listening to since the Sonos app has no idea what it’s playing….

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pillb1959

Lyricist III

Reading all the comments makes me realise the scale of the problem. I originally thought it was only me! Luckily my TV sound remains unaffected, so far, as you don't need to access the app. State-of-the-art equipment run by the worse control system, ever!?

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Robincolo

Lyricist III

It’s so bad it’s too time consuming to list everything that’s wrong with it. It was dreadful before but it’s unusable now.
it’s so annoying to adjust the volume of a room only to see the slider ‘bounce’ back again, then minutes later the speaker may or may not catch up with what you requested.
Hearing nothing and the app is showing music playing and another time hearing music and the app is showing that nothing is playing.
all the faults are now well documented so there’s no point in me repeating everything. I have totally given up trying to ‘fix’ it. It is broken so it just ends up being a massive waste of my time. I’ve spent a lot of my earnings on these speakers over the years too. Hang your heads in shame people of SONOS. This is an absolute failure.

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Pschwenk

Renowned Enthusiast I

I now I’m going against the grain here, but I think the design overall is good. I appreciate that if the missing items are important to you then you would feel differently (and bear in mind that most of those are coming in pending updates).

But I have always hated the old app, to me it felt bland, boring and a bit like a toy. The new app has most things on one screen, and I’m not going to get upset about things like volume numbers and mute buttons when I know they will arrive soon.

Again the criticisms about the bugs and missing functionality are valid ones. The rest is subjective and if you hated the old app as much as I did, I think the new app is moving in the right direction.

The design is terrible. I can only imagine you have only one Sonos speaker and one streaming service and simply listen to Spotify. If you’d been listening for years with friends building playlist and memories and lost all of that I’m sure you’d feel differently. Controlling the music for a group or your own pleasure is soooo much more difficult. The app is many time unresponsive. The old app was great and responsive. I don’t care what color it’s is if it doesn’t work.

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Sloway

Lyricist I

Old app please. Whoever rolled out the new app should be fired

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Jivenburk

Lyricist III

Boxed up a new sub gen 3. Then hell began. Used the magnifying app to be able to read the number required at registration. Tiny dark gray text on a black background. The magnifying app barely made it! The next step down into hell, see picture.

Spent several hours (8-9) to get it installed. With previous app took this procedure 3-5 minutes without any errors and clear process.
No TRUST for the Sonos brand anymore!

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Leigh spooner

Contributor I

Let’s not pretend Sonos don’t know what they are doing, the process is to make older products obsolete !

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MoeShem

Lyricist I

Agreed it's really a terrible update. Android and Apple house here. Can no longer see the numeric volume. Cannot removing upcoming songs from the queue. More difficult to look at all the speakers and what they are playing. Harder to scroll to see the different music providers.

It's like they are trying to make it harder to use the app. We are considering getting speakers from a different company, we are just so tired of the bad app updates.

Sonos, you need to spend more on the software people use for your speakers, or lose consumers.

Holy s***! The new app is so aggravating I refuse to use my system and am contemplating starting over with Bose. The app is completely unusable. You couldn’t have screwed it up worse if your goal was to piss all of your customers off. Come on, Sonos, are you even listening? People have a lot of money wrapped up in your speakers and you f***d the app up again. Publish a message to let users know that you hear us and are working on a solution. If there is something we need to do to resolve this, f****g let us know. Too many people getting pissed off!

Moderator Note: Modified in accordance with the Community Code of Conduct.

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MoeShem

Lyricist I

Earth to Sonos, come in Sonos. Throw your users a bone on how to rectify these issues.

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