Contributor I

Why is the new Sonos App crap?

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How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now, So irritated.

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Sammor

Lyricist I

The speakers are brilliant but completely let down by the software. So frustrating and not intuitive at all, considering just scraping them all and moving to another manufacturer. How can you upgrade something and not only make it worse but also more difficult to use?

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bryanbahlmann

Lyricist I

I can no longer even log into the app because it sends you to a web portal which doesn't talk to the app. No idea why they did that, speakers are pretty much bricks now.

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Saberx

Lyricist I

The new app is an unmitigated disaster. It’s so slow that it doesn’t seem to recognize my system half the time. Music can be playing on speakers but the app says nothing is in the queue. From the app I can’t play music to many of my speakers reliably anymore. I use this system every day and I just need it to work reliably again. I think Sonos needs to provide some kind of community statement on what they are doing to fix this. I haven’t really ever though about moving to another speaker setup given how much I’ve spent on Sonos speakers but if this continues I might have to, this is unacceptable.

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l-cubed

Lyricist I

The new app is bad … this thread is replete with strong evidence of that fact. People ask me to recommend sound solutions for their homes. I will never recommend Sonos again. The company doesn’t seem to care about much but selling product.

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pillb1959

Lyricist III

It's hard to understand why there is no response or explanation regarding all this from Sonos themselves. Quite baffling and very frustrating...

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Albino Slug

Enthusiast I

I’ve rescanned my library on the nas drive, Sonos is now only seeing half of it.

I have music playing in 3 rooms but Sonos app says nothing is playing

I select Kitchen and go to favourites, and get ‘something has gone wrong’

As a fan for years, this app from May seemed to ruin most of my appreciation of the system.

i am going to borrow some Bluesound kit to try or buy a few Naim Musos for bedrooms.

I would be very happy if I could get App S2 back and forget this happened.

sadly Sonos became obsessed with just sales and not much else.

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FormerFanboy

Lyricist I

Shocking. The latest update has rendered a houseful of speaker completely useless. I tell everyone I know not to buy anything from this company. The app itself - which used to at least make some sense - has been redesigned in a way that makes everything harder: searching, volume control, reaching playlists, ALL of it. But that’s irrelevant… Because it can’t connect with the system, so I can’t play music anyway. And god help me if I do successfully start a song, I’d better commit… Because I won’t be able to turn the music off!

Perfect summary...the loss of features sucks, but doesn't really matter since the app update has rendered my system non-functional. Shocking that a company that is built on software can destroy its core app with a single update.

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Jivenburk

Lyricist III

Last update June 24th (build 79.1-54060). Hard to imagine that Sonos can sink any further. But they have succeeded again! Nothing works after this update. No access to services. Only the damn headphone ad comes up!