Why is the new Sonos App crap?

Half of my system is bricked at this point. Amp will not come next to the app. Sub seems to connect to the app it then doesn’t work. 
Anyone experienced this and solved it?

Hi, I have been having the same problem for months.  Seriously considering changing the complete system because of connectivity issues.  Trying to change radio stations and finding myself shouting at the darn thing.  Which ain't good.  So as a last throw of the dice. (Android user here)  I did the following. 1. Uninstalled the Sonos app.  2. Restarted my phone.  (With a complete power down).  3. Reinstalled the Sonos app.  4. Run the Sonos app and connect into existing system when prompted.  - It does feel more responsive and I can now jump between radio stations with a 2-3 second lag.  Which is a big improvement.  Now working way better with 2 phones that were connected previously using this reinstal method.  Hope this helps before the system gets launched!   Ps. Simply uninstalling and reinstalling the Sonos app without a power down didn't fix the issue.

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Class action lawsuit anyone?

The new app is absolutely crap and continuously shows that it is trying to search for something (blank page and loading icons forever on Apple Music). But all my other devices connected to WiFi work seamlessly. After nearly 10 years I’ve had enough of this crappy company now. 
Ditching this whole system and moving to Apple or Amazon. Absolute sh*te.

The thing is we all own hundreds or possibly thousands of pounds worth of Sonos speakers, which are excellent quality and would be hard to match. So ditching the system for me is not an option. Luckily the surround sound function isn't affected, just streaming and controlling the various speakers for music has become worse than ever. I was never a fan of the original app, it struggled with Amazon Music sometimes. I won't be expanding my Sonos system anytime soon...

it’s interesting tactic by Sonos, if they’re doing this to try to make our older speakers obsolete I mean.  For sure I will never be buying their headphones, which seem to be the reason for this new app being rolled out before it was finished and working reliably.  Honestly I think they’ve prevented a lot of people spending a lot of money on their hardware generally, because there are so many problems getting them to work.  
 

If it is the plan to make our old speakers obsolete then it will prevent me buying newer Sonos products. because chances are they’ll do this again in a few years time when their profits slow down and they need more people to buy new speakers

I totally agree. This company is the worst... horrid service, horrid intuitive technology, and if their technology does start working well they INSANTLY set themselves back with new updates. I have personally stopped so many sales of Sonos products at the bestbuy I work at because I tell customers how bad they are. 

Describing this app as crap is a complete understatement as far as our experience is concerned.  We use Android and iOS devices and the functionality of this update has left us frustrated and regretting ever buying into this ecosystem.

SONOS software devs. have to do ONE THING.  Get it to PLAY SOUNDS THAT YOU WANT TO HEAR.  Similar to what others here have said, whatever group of lobotomized monkeys that decided that this software was acceptable should be shown the door, right after the numb-skulls who authorised it for inflicting on their unfortunate user base.  If I performed so appallingly in my job, I would have some serious questions to answer.

The system in theory is great and hardware good quality overall, but its utterly useless without the software to operate it with.  WHY is this so hard to understand??

We own many SL speakers, a sound bar and sub-woofer, the latter of which are less than a year old, the others less than two.  We use Tidal, BBC Sounds, YouTube Music and Radioplayer.  We prefer Radioplayer as it has some stations we listen to often. However, after long periods of watching a circle spinning around on the screen we will regularly get obtuse messages like ‘something went wrong’ and the like- I mean, you have GOT to be kidding. WHAT went wrong? Radioplayer is the worst, but have had issues with the others also.

I won’t go into other details as it has all been said and we want to join the chorus of voices telling this company to extract their digits and fix this &^%* eminently solvable problem.

I also hate the new app. Luckily I only have three Sonos so it is easier to switch. My biggest complaint is that the volume buttons on my Android phone don't change the speaker volume when the app is open. The app says the volume is changing but the speaker volume doesn't actually change.