Contributor I

Why is the new Sonos App crap?

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How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now, So irritated.

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CPoin

Lyricist II

The app has gradually gone from glitchy but passable to completely broken on my phone and tablet. The connection with my music service will not work at all and parts or all of my system keep disappearing. I'll happily take a refund if this is the service I can expect from Sonos.

Yet another first time poster who thinks a support forum manned by other users is the place to ask for your money back. Curiouser and curiouser. It’s almost as if they aren’t serious about a refund, and just want to rant in public (again).

Wow. Are you for real? I may be a first time poster here but I've used forums before and know that they're not places to ask for customer service. If you read my comment properly you'll see that it's a statement clearly not directed at anyone in particular. And neither is it anything close to a rant, unlike your oh so constructive reply. But thanks for being so helpful.

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jgatie

Wow. Are you for real? I may be a first time poster here but I've used forums before and know that they're not places to ask for customer service. If you read my comment properly you'll see that it's a statement clearly not directed at anyone in particular. And neither is it anything close to a rant, unlike your oh so constructive reply. But thanks for being so helpful.

Where did you say you needed help?

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CPoin

Lyricist II

Wow. Are you for real? I may be a first time poster here but I've used forums before and know that they're not places to ask for customer service. If you read my comment properly you'll see that it's a statement clearly not directed at anyone in particular. And neither is it anything close to a rant, unlike your oh so constructive reply. But thanks for being so helpful.

Where did you say you needed help?

Where did I say I needed belligirance?

You apparently struggle with words so there's little point continuing this nonsense.

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Davo Baz

Lyricist I

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now, So irritated.

agree with all the comments ,some boffin must have thought it up on Friday at 5pm and didn’t give a crap ! it’s *

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Dobbscr

Lyricist I

The Sonos app is total crap…amazingly each update just makes it worse which is quite a feat

I am a software developer and would fire the entire team responsible- my dog could do better

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Gordie26

Contributor I

The new app is absolutely terrible. Sonos!!! Please bring back the make sense, logically original app. PLEASE!!!

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Wmntex

Lyricist I

Sonos has gone the way of Boeing. Obviously run by bean counters and not sound and tech engineers. The latest app for iPhone is totally worthless. I have spent many hours trying to solve problems with connectivity of my system to the older and now new app. Avoid Sonos at this point.

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BobbyM.

Contributor I

Please please change to the old app.

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pillb1959

Lyricist III

The old app was pretty clunky, to be generous. The new one is ten times worse and seems to be going even further downhill. I've given up trying to listen to music several times in the past few days as it's just not worked... NOT GOOD ENOUGH SONOS, GET IT SORTED!!

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BenWest

Lyricist I

New app can’t connect or see speakers. This product needs a new dev team and product manager that’s knows what they are doing. This should never have been released. Go back to the basics and pay attention to what you customers want and address their pain points. This update does neither.

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