Why is the new Sonos App crap?

Like some of you, I work in tech. Specifically, as a project manager, I help roll out new programs for users. 
 

There are some major tenants/best practices, we follow when launching anything. The ones that come to mind here are:

• collect enhancement requests from your (users) customers to see what’s causing the most (noise) pain
• hold focus groups and engage with beta testers. Get input from the folks that will be using what you’re rolling out. (Not just your CEO or engineers)  ((I was a Sonos beta tester many years ago…but maybe they don’t do that any longer? (Big mistake! 🛍️ Huge! 👒 )))
• Don’t just have the engineers & QA team test - do actual User Acceptance Testing (beta testing). Make sure your testers actually represent your user base
• ((Shameless plug)) Have an experienced, knowledgeable project manager organize your product enhancement, testing & release.

What disturbs me most about this launch is the total disregard for standards. It makes me question whether Sonos has truly lost their way. If this is how they launch something as fundamental as a user app, how are they running the rest of their business and are they really a viable company any longer?

We all make mistakes. This one is a doozy! 
 

On the pro side, glad to see they’re actually publishing a roadmap now with identified enhancements and target release dates. Maybe they got a project manager after all! 🤪

In the meantime I too, sit here, trying to slow my breathing, and continue to wait for basic functionality to return. 

I agree!! Ive been with sonos since 2007 and this is the WORST download ever!! I spend more time trying to work out which is where and what which pisses me off no end. Not user friendly at all, so friggin frustrated with it. Tv does not work with my sub anymore like previously, hard to find my fave podcasts, music lists all so predictive of just songs rehashed into every genre by algorithms, boring, nope aim fed up with it!!   

This is how I feel about Sonos - start:

This is how I feel about Sonos - end!

Get your act together, Sonos! Roll everthing back! What you are forcing us to use is COMPLETELY useless. We can’t listen to music. We bought Sonos to listen to music - not to spend our time in vain to get Sonos to work!

First time poster here… have been enjoying Sonos products since 2012, never had any issue. Until this new app. It is a nightmare.

Sonos, please fix this app or just roll back the old one, it was perfect as it was.

Example of latest issue: i cannot set the volume form2 of my Sonos players… sometimes restarting the app works, sometimes not.

Here is what i get:

Give me money back for all 4 speakers if you can't be arsed to fix the app!! 

I literally can't use anything except beam wchich is managed by my Sony TV through HDMI

Why would you think a support forum manned by other users is the place to ask for your money back? 

The app has gradually gone from glitchy but passable to completely broken on my phone and tablet. The connection with my music service will not work at all and parts or all of my system keep disappearing. I'll happily take a refund if this is the service I can expect from Sonos. 

Yet another first time poster who thinks a support forum manned by other users is the place to ask for your money back.  Curiouser and curiouser.  It’s almost as if they aren’t serious about a refund, and just want to rant in public (again).