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Contributor I
May 10, 2024

Why is the new Sonos App crap?

  • May 10, 2024
  • 268 replies
  • 26149 views

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

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268 replies

Kyaw Ze
Trending Lyricist I
June 9, 2024

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

I feel sorry to see many people in trouble after new software update, i patiently waiting for fix the issue. If didn’t  happen reasonable amount of time i am planning to beat up with hammer. of course i don't recommend to friends and family for my whole life. i have been trying to connect since the  latest update. Sonos screw me up.

Trending Lyricist III
June 9, 2024


Circus Sonos!

Random and constantly new surprises. Still after 1 month it works on and off mostly not at all. Sleep timer is back, in its old style, I have told Sonos that I want the option to set how long time I want. Not fixed times. I want to be able to set 4 hours and 7 minutes!

<cut>

 

I agree about the sleeptimer having fixed times. The jumps are also too big from 1 to 2 hours and nothing after that. Let people choose their one time. How hard can that be?

Lyricist I
June 10, 2024

Hello Sonos. Is there a fix in sight? Hello Sonos community: has anyone heard that there’s a fix in sight? Or do I need to sell my Sonos system?

jgatie
June 10, 2024

Hello Sonos. Is there a fix in sight? Hello Sonos community: has anyone heard that there’s a fix in sight? Or do I need to sell my Sonos system?

 

See this link:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Avid Contributor I
June 10, 2024

One more +1 in case Sonos ever looks to see how their customers feel about the updates.

We have bought many sonos products since the inception in 2005. Was OK with losing old speakers to updates but the reason sonos was great was because it just worked (mostly) and when it didn’t it had great customer support. Each update over the last 5+ years has led to more and more issues - difficulty with getting all hardware to work together, progressively less intuitive apps, and half baked software that makes the experience one of frustration rather than enjoyment. And they have shown very little interest in listening to their customers. This last app seems to be an altar on which to sacrifice our systems so they can add headphones to their line up. Tons of folks have lost their NAS libraries to the 913 error which may or may not be fixed with the next update “sometime in June.” There are some work arounds if you're playing a laptop but it requires trusting sonos to have access to passwords on your computer. No community fixes for the NAS libraries that I found. Going to join the legion looking for alternatives. 

Kyaw Ze
Trending Lyricist I
June 11, 2024

Hello Sonos. Is there a fix in sight? Hello Sonos community: has anyone heard that there’s a fix in sight? Or do I need to sell my Sonos system?

If not fix I don’t sell to get anymore get trouble I will beat up and throw in the rubbish bin not recycling bin for sure.

Lyricist I
June 11, 2024

App just knocked out my speakers.

Absolure rubbish.

Now I'll have to try find time I don't have to do a work round. Who in God's name takes a poor but working app and releases a broken app with a vague promise of adding fixes later.

Last Sonos products I'll ever buy.

Lyricist I
June 12, 2024

Have my 2 S1’s and PORT packed up and ready to sell since I cannot listen to my music on my Mac anymore - and the word from Sonus is that they are “working” to get things back into the app that users want …… too late ……. Looking at Bluesound or Everlost

 

Lyricist I
June 12, 2024

Any recommendations for good TV soundbars plus wireless speakers.

Have Beam but won't connect to speakers anymore.

Lyricist I
June 12, 2024

Complete garbage. Cannot update the WIFI on my Play 3. I only hope is can be recycled. Denon, I’m coming back!