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Iambash
Contributor I
May 10, 2024

Why is the new Sonos App crap?

  • May 10, 2024
  • 268 replies
  • 26149 views

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

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    268 replies

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    Jehdhdjdjdjd
    Lyricist I
    June 7, 2024

    It’s basically unusable. 

      Mboehm1985
      Lyricist I
      June 8, 2024

      Sonos, clean it up. The new app is a train wreck

        2gloomy
        Lyricist I
        June 8, 2024

        Please put the old version back in the app store. Give it a different name, whatever. Just PLEASE make it available. The new app has buried/removed features and settings that were once easy to use. It is rendering the whole system almost useless. Do the devs actually use the system?

          abczz1992
          Contributor I
          June 8, 2024

          Yes totally agree, so dissapointing,  numerous speaker,don't link anymore, can't find the system, we upgraded broadband because we thought it was that, the new app comes and its just gone backwards, what are they doing

            wilbrandon
            Lyricist I
            June 8, 2024

            Today, my speaker found the trash can and got some tomato sauce poured on it before the rest of the day's trash got heaped on top of it.  I mean, what good is it if it cannot even be listened to?

             

            The Sonos app sucks and makes the speaker unusable.  I don't have hours before each time I want to listen to music to figure out what changes or updates have been made, to navigate what functionality has been removed, or to re-integrate into the sonos world or be subject to more stupidity.

             

            Sonos, you've wasted my time for the last time and have moved in to enemy-product territory.  Your brand will never again cross the threshold of my home or life.  This has been years in the making:  bye.

              Jivenburk
              Lyricist III
              June 8, 2024


              Circus Sonos!

              Random and constantly new surprises. Still after 1 month it works on and off mostly not at all. Sleep timer is back, in its old style, I have told Sonos that I want the option to set how long time I want. Not fixed times. I want to be able to set 4 hours and 7 minutes!

               

              madd
              Lyricist III
              June 8, 2024

              If the rating system supported the decimal system, I don’t know the correct amount of 0’s to put to the right of the decimal.
               

              New update is trash. Takes a good 20-30 seconds when changing music, harder to find Spotify/Apple music , etc.  Last version was so much better. 

              Totally agree. Friend of mine told me to avoid updating this app as it was so bad, which I did…. But forgot about auto update. I have 2 separate systems in different properties and both have the issues you describe.  Utterly disgusting Sonos. You should be ashamed

                mallowaj
                Lyricist I
                June 8, 2024

                Thought I would use my Sonos after a while. UPDATE  needed and the whole thing went up the creek. All I ever wanted from Sonos was to be able to play music stored on my PC. Is it to much to ask that something this simple just gets messed up? If they can’ fix this - I will never have anything to do them again. This is called customer relations, and they have clearly missed something? None of the solutions recommended seem to work, and equally why should I have to waste my time. Dissatisfied long term user.    

                  scott_73
                  Lyricist I
                  June 9, 2024

                  PREACH. ‘My god.
                  . I hope to all that is holy Spotify buys Sonos puts them out of their misery and ours. 

                  how do you make an app worse on so many levels. Who hurt you? do you just hate us? How?!?
                   

                  great speakers. Terrible software. seriously cereal. 

                    themacks4
                    Contributor I
                    June 9, 2024

                    Why would you roll something out that is worse! Just about ready to throw this system away if i hadnt spent so much on it. Move the volume up on an item and goes back to zero...takes forever to connect...worst update, get your shit together sonos

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