Skip to main content
Iambash
Contributor I
May 10, 2024 2:42 PM UTC

Why is the new Sonos App crap?

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    268 replies

    Show previous replies
    Tedthompson
    Lyricist I
    Jun 5, 2024 4:09 PM UTC

    Why? Why ruin an app that works with removing key features and function? I cannot recommend Sonos any more unless they change this quick 

    Translate
    jgatie
    jgatie
    Jun 5, 2024 4:17 PM UTC

    Why? Why ruin an app that works with removing key features and function? I cannot recommend Sonos any more unless they change this quick 

     

    You ask why?  Isn’t it pretty obvious? 

    https://www.sonos.com/en-us/home

     

    Translate
    IMEaudiovideo
    Lyricist III
    Jun 5, 2024 5:27 PM UTC

    I am a 10 year Sonos user, I have 15 current series products in my house that I can use maybe three zones Sonos blames my network system, which has worked perfectly the last three years on my previous Sonos app, even when I completely default unit and re-added it to the system it still says unable to connect, I am involved with application updates frequently for all kinds of systems and this is really the worst, whoever the Team leader was for this update Needs a good ass whooping.!

    Translate
    IMEaudiovideo
    Lyricist III
    Jun 5, 2024 5:32 PM UTC

    I’m ready to join a class action lawsuit, maybe I can get some of my $15,000 investment and Sonos back!

    Translate
      Kahorn
      Trending Lyricist I
      Jun 5, 2024 10:10 PM UTC

      This update is monumentally awful. What the hell were Sonos thinking. Just opening the App induces stress, it’s near unusable & almost impossible to navigate. Sonos have near bricked my entire home sound system. Surely by providing an App that is the main gateway to interacting with the Speakers they sell, they are solely responsible to making so many people’s audio equipment defunct. Is there any way to revert back to the old App using iOS 

       

      Translate
      Lb2024
      Lyricist I
      Jun 6, 2024 12:05 AM UTC

      This is seriously a downgrade from the old app. It is horrible. Nothing works right. Different speakers have to get  reset each time I use it.  The UI is terrible and not use friendly at all. Can’t they just go back to the old app. Why hasn’t anyone from Sonos even responded to anyone about this terrible update to the app. 

      Translate
        IMEaudiovideo
        Lyricist III
        Jun 6, 2024 8:50 PM UTC

        Agree, I had most of my system working except I Couldn’t get the Roams to add, Did the new update last night, June 5 and now my whole system is gone, and grade out

        Translate
          Mookeythewonderbus
          Lyricist I
          Jun 7, 2024 12:51 AM UTC

          If the rating system supported the decimal system, I don’t know the correct amount of 0’s to put to the right of the decimal.
           

          New update is trash. Takes a good 20-30 seconds when changing music, harder to find Spotify/Apple music , etc.  Last version was so much better. 

          Translate
            timc995
            Prominent Collaborator I
            Jun 7, 2024 2:36 AM UTC

            Remember guys - it took “courage” to make this app more frustrating. I literally have to restart my Sonos network by pulling out the power in order to get my Arc + 2 Sonos Ones + Sub to recognize on the app. 

             

            Translate
              Recently dissapointed
              Lyricist I
              Jun 7, 2024 11:55 AM UTC

              I have been a loyal Sonos user for over a decade. They began as a passionate, intelligent and innovative company. Sadly, like most modern developers, they have fallen prey to the abject stupidity of modern sprint based process. The Roman’s knew, when at war, find the most competent person and make them a dictator. Design by lowest common denominator always ends badly and the latest garbage they have spewed out is a fine example. Wake up - find a smart person - if you still have one, and let them tell you how to fix your junk offering. Pathetic and disappointing. 1 out of 10 is charitable.

              Translate
                Show more replies
                Terms & ConditionsAccessibility statement