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Iambash
Contributor I
May 10, 2024

Why is the new Sonos App crap?

  • May 10, 2024
  • 268 replies
  • 26149 views

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

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    268 replies

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    4y3y96t
    Lyricist I
    June 3, 2024

    Thankfully Android users can revert to the less-awful version 16.1 of the app by downloading it and installing it from a third-party site like apkpure. It worked for me to fix a problem with mostly-disabled favorites.

    I've never owned a tech product that gave me as much frustration as Sonos has.

    The 9th Island
    Lyricist II
    June 3, 2024

    Another issue is that I get a System Not Found message with this new App on my Android tablet. I must start the App twice, then it opens without the error message.

    I have that similar problem too!

     

    The 9th Island
    Lyricist II
    June 3, 2024

    How in the world can such a respectful company launch such a faulty software??! It is beyond a royal mess-up. Your speakers are only as good as the software driving them and for now their value is similar to the corresponding weight in rock. 
    You launched the new app close to a month ago and we have had nothing from your end to acknowledge the mistake. 

    Customer service, first lession. Listen and acknowledge. Really basic stuff Sonos.
     

    I have been a promoter for your brand and speakers for more than 7 years, but I am seriously looking at alternatives. Wake up!!!

    The corporate leadership need to respond faster to fix all these frustrating issues for the customers.

      MHoHo
      MHoHo
      Lyricist II
      June 3, 2024

      I could not agree more. From its nonsensical UI cards to broken and missing functionality, the new app is a dumpster fire of stupidity. Why on earth would you take something that was great and totally burn it to the ground? Frankly, unless they were specifically directed by the board of directors to release this product, regardless of known issues and customer dislike, Tucker Severson and especially Diane Roberts should be held accountable for this debacle. This app release reflects a SERIOUS leadership issue at Sonos, and since they are publicly traded, you can and should use your shares, even if you own one share, to voice your concerns and vote for change. 

        kfeltsyouasshole
        Lyricist I
        June 4, 2024

        has anyone from Sonos responded to all of our complaints?  this is so stupid.

        HoustonDan
        Lyricist I
        June 4, 2024

        How does a comprehensive software update like this get released without extensive testing? Its unresponsive, sleep timer has vanished, just Unbelievable.  I was about to recommend Sonos to a friend- but sure as heck not now.

        Stretch100
        Contributor I
        June 4, 2024

        Went to APKmirror and downloaded Sonos v16.1 - I think it only works for android users though. 

        Thanks for the tip... I just did the same and it works! Back to how it was before the stupid update. Just went into settings and disabled auto update for apps too. Cheers ATCO👍

        drewm83
        Lyricist I
        June 5, 2024

        It’s insanity how terrible Sonos has gotten.  The value for Sonos is not the speaker quality for the price. It was the software and ability to connect music everywhere in your home.  Pay attention Sonos!!! 
         

        how is it that the SONOS app was so good back in 2015 and now here we are in 2024 and it’s barely functional. Lags with every input, search function is an issue, crashes nonstop. 
         

        @sonos spend the money to get good developers and fix the app.  It’s your only selling proposition for god sake. 
         

         

          Leigh spooner
          Contributor I
          June 5, 2024

          I’ve been trying the ‘Sonopad’ app £3.99, worth a try, not perfect but better than Sonos !!

          Tedthompson
          Lyricist I
          June 5, 2024

          How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

          Agreed the app is terrible. Makes me want to rip it all out. 

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