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Iambash
Contributor I
May 10, 2024

Why is the new Sonos App crap?

  • May 10, 2024
  • 268 replies
  • 26149 views

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

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    268 replies

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    Ss0nn00ssuks
    Lyricist I
    May 25, 2024

    This update is awful. I went onto TIDAL and chose Kate Bush top tracks. There is no button to play the list. Also, every time I change a song or anything it defaults to a speaker in the basement. I have eight zones in my house and it keeps defaulting there 

    The update sucks massively 

    Sonos is awful.  Bluesound here I come

     

     

      Leigh spooner
      Contributor I
      May 27, 2024

      There is definitely something fishy going on with Sonos, I believe its simply greed, they want to make their older products obsolete so we buy new, it is of course called ‘pre-meditated obsolesce’.

      Well I tell you what Sonos you can stick the whole show up your bum, I’m going chuck the whole system in the bin ! 

      Goodbye. 

      Yorkshire-Jim
      Lyricist III
      May 27, 2024

      SonoPad and SonoPhone - just saying 👍

      Yorkshire-Jim
      Lyricist III
      May 27, 2024

      Sono Pad & Sono Phone - £3.99

      AC74
      Lyricist I
      May 27, 2024

      Been waiting on hold for an hour when I was quoted a 20 minute wait. I have a dozen speakers that are completely unusable due to the update as the system became unrecognized and now I’m stuck in a “update, sign in as owner, your not the owner” loop. 
       

      very frustrating. 

      This is exactly what I am dealing with.  When I finally got through to customer support, they had me reset my app and reset my speaker over and over and then ended the call by saying “you are going to have to use an ethernet cable going forward”.  You don’t know how angry that made me!  One of the key reasons for buying a sonos was it’s wireless capability.   This company has gone form being one of my favorites to making me sick to my stomach for what they have done.  They are as slimy as used care salesmen now.  It’s as if someone one high up decided, lets make the worst app possible and force them to upgrade to the newest speaker model. Although I don’t know if that makes anything better or not.  I was just about to buy another speaker with a gift card I received.  Not now.  I’ll be searching for a whole new line of speakers that can guarantee I can run wireless.  I never had connectivity issues until I “upgraded” the app.  Just brutal.

        JonA1
        Lyricist II
        May 30, 2024

        Ok, so i guess that means no news or weather this morning… 

          JonA1
          Lyricist II
          May 31, 2024

          I guess no radio today either 🤬😡🤬🤯

            NotHappyAtAll
            Lyricist I
            June 2, 2024

            How in the world can such a respectful company launch such a faulty software??! It is beyond a royal mess-up. Your speakers are only as good as the software driving them and for now their value is similar to the corresponding weight in rock. 
            You launched the new app close to a month ago and we have had nothing from your end to acknowledge the mistake. 

            Customer service, first lession. Listen and acknowledge. Really basic stuff Sonos.
             

            I have been a promoter for your brand and speakers for more than 7 years, but I am seriously looking at alternatives. Wake up!!!

              ASH2000
              Contributor I
              June 2, 2024

              New app is unusable.  I put my phone down for 5 minutes and it forgets my system.  Then I have to locate the system again.  Then it rarely finds it.  Then it’s super slow between song selection and volume.  Then it forgets the Sonos network and I have to hunt for it again.  What an awful experience.  Does the engineering team know anything about QA?  Are you using AI to generate app release?  Shame!

                dimsumcaptain
                Lyricist I
                June 3, 2024

                Remember guys - it took “courage” to make this app more frustrating. I literally have to restart my Sonos network by pulling out the power in order to get my Arc + 2 Sonos Ones + Sub to recognize on the app. 

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