Contributor I

Why is the new Sonos App crap?

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How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now, So irritated.

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Innes

Contributor II

I remember those halcyon days of 2014 when the volume control was responsive, it didn’t take 10 minutes to load a radio station, when you could link speakers. 10 years ago this was the most amazing music network ever. Those were the days. Trouble is no new customers actually read the posts in this community until it’s too late…

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Innes

Contributor II

This ring bells?

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User891157

Lyricist I

Disgraceful how Sonos could get this so wrong. It’s not like they don’t have access to thousands of customers to do some Beta testing / consumer feedback before landing such a dramatic change. UX is awful, harder to use - even teenagers give up. Really ruins the whole experience and joy of streaming and certainly like at parties it won’t be the same

SONOS YOU HAVE TO DO A 180 AND SORT THIS OUT. Mistakes happen it’s about how you deal with it.

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jgatie

Disgraceful how Sonos could get this so wrong. It’s not like they don’t have access to thousands of customers to do some Beta testing / consumer feedback before landing such a dramatic change. UX is awful, harder to use - even teenagers give up. Really ruins the whole experience and joy of streaming and certainly like at parties it won’t be the same

SONOS YOU HAVE TO DO A 180 AND SORT THIS OUT. Mistakes happen it’s about how you deal with it.

It was beta tested. Many have reported that the concerns about the app were all mentioned during beta testing and were ignored. They obviously released it half-baked to keep the headphones and new Roam launch on schedule. More than likely looking for a bump in sales at the close of the fiscal year (end of June). This fiasco has beancounter decision written all over it.

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spauzauskie

Lyricist I

The new app has rendered my system completely useless. Won’t recognize the TV or play music on the mangled system now missing lots of components to begin with. New is not always better.

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Thumper55

Lyricist I

This should be embarrassing. Support is as bad as the app. I won’t buy another Sonos product if they paid me to take it. They wasted my money and my time trying to us their app.

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AaronK10

Lyricist I

Did anyone at Sonos beta test this app? I love my Sonos system but it’s basically a brick with the new app.

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fraolim

Enthusiast II

WARN EVERYONE NOT TO BUY SONOS

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Jabba133

Lyricist I

New IOS app is terrible. Pls sort and/or provide option to use legacy version.

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TJ-Sonos

Lyricist I

New app so crap! Clearly there wasn’t a lot of testing with actual Sonos System owners. I lost features and gained no benefit from the new UI. Bring back the old version ASAP.

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