WHEN WILL THE APP GET FIXED? TODAY IS JULY 16, 2024

I too am absolutely p****d off. Spent lots of money on Sonos speakers and now can’t use the app on my phone to connect to my NAS music library which was one of the selling points for Sonos and now there has been some sort of hardware update so the old app no longer functions for locally stored music.

I will wait until the next app update for Android and if the local library function isn’t working I am going to return my kit back to where I purchased it from and demand my money back as the system is broken as I cannot use the features originally advertised by Sonos. They can then take it up with Sonos. Items are Arc and 2x Era 300.

I spoke to Sonos support yesterday and they said I can use a windows version of the app but what good is that as I don’t want to be lugging a pc or laptop around. Mental! I also asked about the next update for Android and whether it will contain ability to access locally stored music, no answer!!

Completely hacked off.

There IS an app update for Android. Last week’s system update stopped many Android users’ Sonos app working, like yours, but the app update this week sorts that and allows access to music library and searching.

Be hacked off no longer.

Thanks for that, will give it a go! 🤞

Yesss! at long last. Thanks for the heads up. I downloaded it via the Sonos support site and hey presto! All good.

Thank you - stress levels diminished!

The app is still a load of crap in 18th August 2024. What on earth are you messing around at? The volume control is randomly jumping. I turn it up and it leaps back down. Songs just randomly stop and start. It worked perfectly before. Why have you not tested the software before you released it. Your entire brand is built on trust. I’ve spent a fortune on Sonos. I have it in every room of the house. A total of 16 speakers. It’s a joke. CEO and CTO and SW Dev Manager and Test Manager should all be fired for this.  You must get this fixed ASAP. if you work there and you don’t own Sonos and use it every day at home shame on you. You should leave immediately. I’d like to say I’m done. But the switching cost is too high. Get it fixed. 

Moderator Note: Modified in accordance with the Community Code of Conduct

#amen

Every couple days I look at my available app updates, hoping for a new version of Sonos that returns the app to usable status. For how incredibly bad this app is, there are REMARKABLY few updates coming out of Sonos.

I’d guess I’ve opened the app about 40-50 times over the last week, and only once did it actually work for me. The rest of the time, it’s the same “No products found” window - leaving me doing everything by voice control or running around and setting the volume manually on each speaker. Insane!

Adding my $.02 in the hopes that it will create more traction so Sonos takes note and fixes it. 

I am ROUTINELY setting up a new system in the app only to have them somehow forgotten in 2 days time. 

Many times when setting up the new system I have to go through the “I don’t see my product” troubleshooting feature which involves a series of factory resets to my multiple devices in order to add them only to do it again. 

I used to love Sonos and now I have extreme disdain, regret, and frustration at this brand. At this point I’m beginning to feel it would be a serious matter of corporate irresponsibility for Sonos to put any time, attention, or resources into a single new product. All the capital (both time and monetary) should be placed into unf***ing the existing issues and make good on promises made to the consumers that purchased Sonos brand products. 

When asked about Sonos, I tell people to run away, far away and will do so for some time I’m afraid. I will not purchase another Sonos brand product for a long, long time. If ever. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

I have ios apple setup as well and it is flakes too. I can use sonos voice control only to turn on my speakers. The ios app will not work consistently period and cannot be trusted.

So Today is September 12, 2024 and Sonos CEO has once again not kept his promise about regular updates on the app fix! Nobody knows where this ship or sonos business is going, but seems to me it's a race to the bottom!