WHEN WILL THE APP GET FIXED? TODAY IS JULY 16, 2024

About two weeks ago, there was a Sonos update on my iPhone. The Sonos app is now running Build 80.07.03-release+20240819.7fd7da0dd. My Sonos One speakers and Sonos Move are running Version 16.3.3 (build 80.1-56190). I hope I don’t jinx myself for saying this, but the Sonos app now functions properly 100% of the time on my iPhone 15 Plus. The app is still non-functional on my wife’s older iPhone SE 2nd Gen, even though she’s running the same version of the app. Same system, totally different results. Doesn’t make any sense, but I’m happy to have my app functioning properly for the first time in months!

Lucky you, Steve! I thought the same up until that latest update (except still waiting for the playlist edit functions..), but now I’ve lost connection to my iTunes music library. After nearly two hours on the phone to Sonos help desk yesterday, it transpires this is due to an issue between Sonos and iOS. So it doesn’t matter if I attempt to index from my MacBook or iPhone, I cannot connect to my iTunes music library. The only work around is to use airplay or Bluetooth, but then ofcourse functions are limited. And so, after 3 months, the problems continue with the blasted new app 😡

An “issue between Sonos and iOS” could also be on Apple’s side, maybe in advance of iOS 18.

I’ve been a long time customer of Sonos and stayed on the legacy S1 App due to older devices in use.  I haven’t experienced many of the issues so many loyal customers have.  But… I recently bought a new Beam to be used at a different location than my existing setup, and for a month now am unable to create the system in the newest version of the new app.  I’ve even registered a new username and email for the new system however cannot create the system in the new app.  The beam isn’t recognized after initial pairing within the app.  The beam says it connects yet the app home page goes immediately to no products found…. Would anyone have similar experience or know a work around?  I’ve reset my router too many times to count, direct connected via Ethernet cable, the app will show it was successfully created but defaults back to “no products found” immediately after.  I’ve deleted the app, redownloaded, try again and no luck.  The new speaker is at a home where I have limited time to enjoy and I can’t seem to bring myself to continue calling Sonos Tech Support only to have the call disconnect after waiting 1-1.5hrs for a live support rep.

Beam works fine when connected as the soundbar to the TV but I can’t add additional products to a system (sub/rear speakers) if it won’t recognize in the app.  Frustrating experience all around because their S1 App and older gen products have never given me these issues, ever.  Open to any suggestions if any users know of a possible solution.  

Sadly at this point, no… 

There is a new release of the current app due soon, but it’s been delayed for unknown reasons. Given that you’d hope issues like yours should be at the top of the list for a solution, the best advice right now is to wait for that new app release and then try again. It *may* require a firmware update, one was released when the app was due for release… 

Just for info, on newer Sonos products like the Beam, the initial setup is done via Bluetooth LE, which is why setup appears to work, but then once WiFi is required the issues start. 

Today is October 16, 2024, 3 months since I posted this. I have honestly seen very little improvement if any at all. WTF is the loser CEO doing to his customers and his stock holders!

Why are they releasing new products while existing customers can't even trust their sonos systems to work when family and friends are over!

This is a pathetic disregard for the customers who made Sonos a brand name to trust!

Just to clarify, have you spoken to Sonos Customer Services about the issues you’re seeing? I’m not having an issue playing music when friends/family are over. The speakers are playing fine if I use any of the available playback options… Sonos App, Other Apps, AirPlay, Line-In, Direct Contol, Voice Services, Bluetooth etc.

Yes I have, and they are useless. I have 5 rooms setup. This was a today issue, on the weekend it was another issue. I wasn't talking about your issues, it's obvious we all are having various good, mediocre and bad experiences and that is a sonos real problem! I never had a single issue with the old app.

I see from your community profile that you use Spotify - so is ‘Direct Control’ also not working for you using their ‘native’ App?

Going through the spotify app my speakers will work! The point is, they won't work through the Sonos App!