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christmckinnon
Trending Lyricist I
July 16, 2024

WHEN WILL THE APP GET FIXED? TODAY IS JULY 16, 2024

  • July 16, 2024
  • 46 replies
  • 5063 views

Sonos, please tell us the plan and what you are doing everyday to make this work.

My system can't be trusted anymore and I'm pissed at you for creating this problem for me and thousands of other loyal sonos customers.

Please keep us informed on what you are doing to make it right!

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    46 replies

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    Ken_Griffiths
    Ken_Griffiths
    October 17, 2024

    Going through the spotify app my speakers will work! The point is, they won't work through the Sonos App!

    Clearly not a network issue then. If I had your issue I would try a different mobile controller device. I have several here, including iPhone/iPad & Android Tablet and they all seem fine, but it can be a variety of things that may cause some issues. Here’s a few things to perhaps consider disabling temporarily to see if they may help resolve your issue…

    • VPN Client 
    • Firewall software
    • Antivirus software
    • WiFi Calling/Dial assist
    • Private network address (MAC address spoofing)
    • Mobile data enabled for the Sonos App  

    Sometimes blockers on the LAN too, like Pi-Hole etc. can cause issues with the Sonos App, so maybe see what happens when those things are temporarily disabled. 

    christmckinnonAuthor
    Trending Lyricist I
    October 17, 2024

    Oh, so the new app is creating all these issues for it's customers to troubleshoot? And I have several devices that are randomly glitching out in different ways (ios, android, fire os). Most consumers will bring their sonos system back to the store having issues like this. Unfortunately I am a long time sonos user, not a customer in sonos eyes!

    Ken_Griffiths
    Ken_Griffiths
    October 17, 2024

    Oh, so the new app is creating all these issues for its customers to troubleshoot? And I have several devices that are randomly glitching out in different ways (ios, android, fire os). Most consumers will bring their sonos system back to the store having issues like this. Unfortunately I am a long time sonos user, not a customer in sonos eyes!

    I’m slightly confused, as I thought you were not having any playback issues - that’s what you said if you started playback with your Spotify App ‘direct control’?

    Not sure why anything would be different with the Sonos App, as both Apps are irrelevant once playback has started. In fact you could close either, or both, Apps, as I guess you know, and switch off the mobile device and the playing audio should simply continue. That’s what happens in my own case. 

    So if you have no issues with the Spotify ‘direct control’ playback, then I can’t see it being an issue with either their ‘native’ App, or the Sonos App for that matter. If you are having playback issues (audio interruptions or dropouts etc.) then I would not look for a solution involving the Sonos App - it’s likely not going to be the App in that instance.

    antioquia75
    Lyricist I
    November 27, 2024

    The app still seems to be a problem with my Sonos Play 5 and Roam. I can't even run them in sync: when one is playing, the other will not function. The connection drops on the Roam and the app interface is a nightmare, slow to respond and a lot of the functions don't work. The latest app version, I find really poorly laid out and organised and there seems to be no way to add songs to a playlist anymore. I could go on. Bitterly disappointed like most other folks on this thread. The speakers themselves are absolutely amazing in terms of sound. Bloody shame.

    Ken_Griffiths
    Ken_Griffiths
    November 27, 2024

    The app still seems to be a problem with my Sonos Play 5 and Roam. I can't even run them in sync: when one is playing, the other will not function. The connection drops on the Roam and the app interface is a nightmare, slow to respond and a lot of the functions don't work. The latest app version, I find really poorly laid out and organised and there seems to be no way to add songs to a playlist anymore. I could go on. Bitterly disappointed like most other folks on this thread. The speakers themselves are absolutely amazing in terms of sound. Bloody shame.

    I can’t see how some of the issues you mention here have anything to do with the Sonos App? Just as an example the Sonos App is not a music player, it’s a remote controller for your Sonos speakers. So if music is started from within the Sonos App, you can actually close the App (slide off screen) and even power off the phone/tablet that holds the App and the audio/playlist shoukd carry on playing on your speaker/group. If it’s not happening for you in that way and you’re seeing speaker connections drop, then I’d perhaps look elsewhere to troubleshoot the issues. It’s not likely going to be the controller software if the players are not playing in sync, or the music stops on one speaker within a group.

    By the way you can use the ‘playback options’ screen to add a song to a room queue/playlist. 
    It might be worth looking at the App online user-guide as that perhaps may help with how the App UI works…

    https://www.sonos.com/en-us/guides/sonosapp

    christmckinnonAuthor
    Trending Lyricist I
    November 27, 2024

    It's now November 27, 2024 and my Sonos app on Android, IOS and FireOS are still not functioning as they should. Sonos seems to work well over the internet on my browser. 

    Has anyone heard anything from CEO Patrick Spence who said he was going to communicate better with his customers lately? Crickets....

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