Trending Lyricist I

WHEN WILL THE APP GET FIXED? TODAY IS JULY 16, 2024

Forum|Forum|2 years ago
July 16, 2024
46 replies
5063 views

Sonos, please tell us the plan and what you are doing everyday to make this work.

My system can't be trusted anymore and I'm pissed at you for creating this problem for me and thousands of other loyal sonos customers.

Please keep us informed on what you are doing to make it right!

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buzz

Grand Maestro

perhaps even more basic, have you properly scrolled to the bottom of the Terms of Use, it requires that before the button becomes ‘active’, if memory serves.

Yes, this is becoming more common. Companies want to make sure that you’ve at least scanned the terms. At some point I expect that there will be a quiz to pass -- proving that you read the terms.

B

Briankn

Lyricist I

I have the same problems. I am really unhappy with the app.
I can”t even do the basics like control volume on most of the speakers. I can’t join speakers. The basic stuff just does not work. I can’t in good conscience even recommend Sonos to people anymore. This is ridiculous.

L

loadpony

Contributor I

I’m so annoyed at Sonos. It’s really mind-boggling how they released terrible software and just sort of expected us all to be fine with products that don’t work. Products that we spent good money on. I will never trust them again and I am I never buying another Sonos product.

M

Mad7dpg14

Lyricist I

Question for everyone. I’m think of getting the Arc, subs and era 300’s. Are the issues with streaming music only? I’m only interested in using this as a theater system for my man cave and just trying to do my homework before purchasing.

Thank you!

G

Gaham

Headliner I

Question for everyone. I’m think of getting the Arc, subs and era 300’s. Are the issues with streaming music only? I’m only interested in using this as a theater system for my man cave and just trying to do my homework before purchasing.

Thank you!

Some people here have reported issues when setting up new gear so I would say that the honest answer is that we can’t be sure. You’ll need the App to put the speakers in group so they work “as one”. Maybe wait and see what the feedback is after tomorrows update.

M

Mad7dpg14

Lyricist I

Question for everyone. I’m think of getting the Arc, subs and era 300’s. Are the issues with streaming music only? I’m only interested in using this as a theater system for my man cave and just trying to do my homework before purchasing.

Thank you!

Some people here have reported issues when setting up new gear so I would say that the honest answer is that we can’t be sure. You’ll need the App to put the speakers in group so they work “as one”. Maybe wait and see what the feedback is after tomorrows update.

Thank you! This is great advice and I appreciate it!

S

SteveLilley

Lyricist III

With every update that Sonos releases, I keep hoping it will get better - but it still sucks. The update earlier this week is no improvement. Most of the time my iPhone app is useless (same on my wife’s iPhone), because it says “no products found’. Then randomly, sometimes 30 seconds later and sometimes 10 minutes later, the app will see my system and it will work normally. Until I close the app, and then the cycle repeats. Thankfully, the Sonos speakers still accept voice commands, so I can still play music. I just can’t pick anything from my playlists on Spotify. Frustrating!!

J

JT444

Lyricist III

With every update that Sonos releases, I keep hoping it will get better - but it still sucks. The update earlier this week is no improvement. Most of the time my iPhone app is useless (same on my wife’s iPhone), because it says “no products found’. Then randomly, sometimes 30 seconds later and sometimes 10 minutes later, the app will see my system and it will work normally. Until I close the app, and then the cycle repeats. Thankfully, the Sonos speakers still accept voice commands, so I can still play music. I just can’t pick anything from my playlists on Spotify. Frustrating!!

On a happy note I’ve made money shorting the stock! The CEO is incompetent, and Wall Street has taken notice!!

R

RacDel

Trending Lyricist I

I cannot even get passed the Terms of Use page to open the app on my iphone. And having got through to Sonos customer support, they do not know how to either. Now my Roam needs a software update, but without the app, I have no means to do that, rendering my Roam useless. How many more of my six other Sonos devices will fail, before Sonos bother to fix the app?

My whole system has failed. I have 11 sonos products in my house. The latest app update has caused sound drop outs on my tv system and support, who “knows more about sonos” than me, asked me what wifi system I am using and then said that my Boost is unsupported external hardware and is causing a “network problem”, which is why nothing is working.

Shame on you, sonos. Your support was always rubbish, I put it down to the country that I live in, which is well known for having little and rude customer “service”. But no, it is a sonos thing.

J

Johnholding

Lyricist I

Still can't believe that a company like sonos would leave customers with systems still not functioning after 2 months +

I loved my sonos speakers until the update and now 6 expensive speakers are redundant, Sonos could have returned to the previous version of the app at least that did work, but now they seem to think burying there heads in the sand and still maintaining that the new app is an improvement will likely bury their company!!

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