WHEN WILL THE APP GET FIXED? TODAY IS JULY 16, 2024

Sonos released this crappy app so they could sell us the Ace headphones, they got a new (read more expensive) soundbar coming too.  Sonos does not CARE about their customers!

I have gone from thinking Sonos was amazing to absolutely HATING them. I want my investment back. This is unacceptable. For my case, it is regularly pauses and the app says no products found, then after about 30 or 45 seconds, it starts playing again. This is messed up. I have so many Sonos speakers and the system is unusable.

My app is up to date. 

What is even more messed up. Their customer support is S##T. You have a phone number to call with a 50 minute wait. I HATE SONOS. I WANT MY MONEY BACK.

I’m not buying any more Sonos hardware at least until the app is fixed. Will not reward them giving zero Fs about my system cause they want to sell some basic af headphones by giving them any more money. Over 2 months and things are still seriously F’d. 

Never buying Sonos again. Terrible app rending hundreds, or thousands, of Sonos purchases useless. Horrific tech and customer support.

They just TOTALLY DO NOT CARE. It’s wild.

What is incredible is that people have resorted to commenting on every LinkedIn post they make. How embarrassing is that? And there are so many. Everyone at Sonos should be embarrassed and then fired.

I cannot even get passed the Terms of Use page to open the app on my iphone. And having got through to Sonos customer support, they do not know how to either. Now my Roam needs a software update, but without the app, I have no means to do that, rendering my Roam useless. How many more of my six other Sonos devices will fail, before Sonos bother to fix the app?  

I’ve not seen this issue before on an iPhone, only Android devices that often have had modifications to font size made to their OS, so much of this is going to be guesses.

First, have you got any sort of change in the font size apps running on your iOS device? And perhaps even more basic, have you properly scrolled to the bottom of the Terms of Use, it requires that before the button becomes ‘active’, if memory serves.

If no to the first, and yes to the second question, I wonder if there is a possibility of a corrupt install of the OS. I would delete the app, and then hard boot the iOS device, and then go back to the Apple Store and download a fresh copy to install. Just make sure, when prompted, to ‘Connect to existing system’, so you don’t lose all your various settings. 

Alternately, you could also call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

July 20 and it's Day 3 with Sonos mobile app dead.  Laptop app still works.  Thanks for everyone tips!  Tried them all with no luck.  I suppose the two most powerful warriors are still Patience and Tolerance.  

July 20:  Cannot delete or sort songs in queue. 
Join my Roan to play same song with another system. The app says it cannot connect Roam try again later.   I could do both these functions in prior app.