Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

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RavingBob

Lyricist I

I have encountered this Error 913 problem with my TimeCapsule and Mac having updated the Sonos app recently - it is really annoying as it still works on Sonos S1 (that I have in parallel for playing out to an old Play5). I have been building a Volumio solution using Raspberry Pi and since that does not support afp: file sharing, I build a NAS using another Raspberry Pi with a USB disk drive - here using Samba to have smb: file sharing - I managed to connect this to the Sonos system and it works OK.

Not looking forward to re-building my entire Music library (about 1Terrabyte) and reconfiguring everything to use this new NAS. I think I will have to think carefully about any future Sonos purchases - maybe I will consider a transition to Volumio or similar using some Raspberry Pi units (with a good DAC Hat) connected to active speakers as my primary streaming solution.

Airgetlam

If memory serves, the Apple Time Capsule only does SMB v1? So it would work with Sonos S1, but not Sonos S2.

Bruce

S

SIJAY

Lyricist I

I used this method and its now worked, thank you. Still can’t believe after an update the music library was denied in the first place. Seriously what was Sonos thinking! So many people invested a lot of money in their systems and expect it to work!

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IanL66

Lyricist I

If it helps, I have just received this reply from Sonos about my removed music library:

Our update on May 21st reintroduced the ability to play folders from your local library. The ability to search from your local library is planned for mid-June. Please check for updates on your system and try playing folders from your library again. Also, you can reference this article for additional details on upcoming updates.

If you are missing your local music library from the Sonos app, then your music library source might be configured to only support SMBv1, for Sonos it is a requirement that the hosting source device supports SMBv2 or higher.

R

RichH72

Lyricist II

What a joke. Still not working. Tried everything to get my NAS drive working like it was. Nothing.

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Ragman_RS

Enthusiast I

What an absolute horror show Sonos has become.

I finally found a work-around on my Windows 10 machine (I’ll share it below), but no thanks to Sonos for never thinking to publish a response.

Guess they can’t be bothered while they hunt for new victims/customers.

I’m more committed than ever to dump Sonos for my new whole house system but, at least, I can listen to my own music again until their next nightmarish & boneheaded move.

BTW: Their latest update did NOTHING to resolve this issue - I got the same error code post-update trying to access my library.

Here’s the Windows 10 Band-Aid work-around I found (should work on 11 too):

Right click your music folder
Click Properties
Select the Sharing tab
Click Advanced Sharing
Click Permissions
Mark all three permissions boxes as ‘Allow’
Click OK (box closes)
Click OK again (box closes)
Click Share
If not there, add Sonos Wireless HiFi System
If not selected, Set Permission Level to Read
Click Share
Click Done (box closes)
Click Close

Here’s the rub: Anything in your root drive music folder is now accessible to Sonos. If you store your music files on another drive, you’ll need to physically copy those folders/files to your music folder on the root drive. I have an SSD for my C: drive which has limited space and is intended only for the Windows OS and programs/apps, not at all meant for file storage. For that I have other multi-terabyte drives. My music folder (on the SSD drive) will not hold all the audio files I own, so I can only move a portion of my library to be accessible by Sonos.

And not a peep from them on the issue THEY created - Great customer service guys!

Count on me letting everyone know to avoid your products like the plague.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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IanL66

Lyricist I

Absolutely brilliant. Took me a few goes to sort it (despite the very helpful step by step process you laid down) but I now have my music library restored. Thank you SO much for your help.

C

CaraCasa

Lyricist II

And the fix for MacOS is . . . .

C’mon Sonos. I’ve spent thousands on your system. You need to make your product compatible with various releases of Mac and Windows (but you should know this). You should not require users to change permissions settings.

Fix it already!

M

ModelTFord

Lyricist III

I’ve tried all of the suggestions in this thread and in others, spent probably a day and a half on it so far. Nothing has worked. Using a PC with Windows 11. Sonos up to date. Checked in Poweshell that SMBV2 is enabled and SMBV1 disabled. Shared the music folder with “Sonos Wireless HiFi System” with full permissions.

On one occasion Sonos appeared to access the music folder but clicking on any category resulted in a message saying there was nothing in there. Otherwise the usual “unable to add the shared folder” and (913) error code was the result.

It is very, very frustrating and disappointing. Like others I have spent many thousands of dollars on my 7 off Sonos speakers plus a Sonos Boost and its now over a month without being able to play my music.

I came across a post where someone has used Plex media server, although they said the setup was not straightforward. If Sonos cant sort this out soon it may be an option worth trying.

What a terrible way to treat your customers.

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Ragman_RS

Enthusiast I

And yet - They can’t find time to offer a solution but they CAN find time to police these posts.

For anyone interested, some user schilling for Sonos offered the suggestion that I “just leave” because, like most everyone else, I am frustrated and angry.

I’m guessing it was a Sonos plant trying to influence posts and eliminate squawks.

Sonos didn’t find the suggestion “just leave” objectionable (now I wonder why that might be?), but when I pointed out that I would be happy to “just leave” when Sonos takes back the boat anchors they sold me for a full refund, a moderator jumped in. I responded to that offensive user in the same voice, no more, no less, but (I assume) since that person was a Sonos schill, they took umbrage and watered down my response.

Again, they have the resources and will to restrict our posts but not to fix their outrageous mess.

BTW: Though I am using up my personal SSD C: drive resources/memory (purposed for OS & programs only), MY band-aid fix still seems to be functioning for now.

Hopefully it will hold until I can offload my Sonos hardware or (if miracles still do happen) Sonos comes up with a satisfactory fix.

We’ve all been talking about how they blew up our Windows/MAC access but anyone notice their IOS app has also killed all library access? I can only play, pause, or skip music on my iPad. If I want to change library content, I have to go to my PC.

Sonos is very much like the Titanic… Big ship with very small rudder and no situational awareness. Except once they hit the iceberg, Sonos went into full reverse just to hit it again & again.

Without dramatic organizational changes (and soon) the market will get wise and Sonos go down like a brick.

Maybe for the best… They’ve had their day in the sun; It might be time for another organization with a more customer-sensitive business model to assume the lead.

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