Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

K

Ken 354

Enthusiast II

I wrote four hours ago that my playlists were all restored on the app after talking to level 2 support. They are all gone again. Such an amazingly horrible app and company.

J

Just_Westy

Trending Lyricist I

I put this on another thread ….

I finally got this to work as changing the file sharing properties alone didn’t work and I was still left with the 913 error.

What I did was create a new music folder on C:drive then transfer all my content into that folder and delete the old one then followed the above steps re file sharing properties thanks to

Scrubbrush

and it worked.

M

mkyrslf

Lyricist I

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

My 2 hours with Sonos support confirmed two things:

1.) You need to use the network drive option, even if your source folder is on your local machine.

2.) There is an issue if the folder for your Music Library is attached to a cloud service.

In my case, my files were stored on OneDrive. Once I copied the songs to a folder on my desktop, they were able to sync once again.

U

User457345

Contributor I

12:22am 5/30/24:

I went into my laptop and downloaded the Windows desktop software from the Sonos support download site

I mapped a network drive to my Synology NAS drive and verified that my destination folder was in good shape

I had to ascertain the file path to my NAS drive and then type that all out verbatim in the desktop app for Sonos

(Following ten years of stable architecture, I found that the file path to my music library was straight up missing today)

Following successful connection, it updated for 20 minutes and now my music library is listed as a source and I can access it on my phone, my desktop app, and my web app, and my wife’s phone, but the navigation is spotty

,

Could have sworn that Music Library was available as a standalone icon in the new app as recently as Friday, but that wasn’t there this evening? It was a tile last week, now it’s a source. I pinned the access folder and I hope that it sticks around tomorrow

K

KeithAB

Lyricist I

So today I received an email escalating me to Level 2 support and a link to schedule an appointment. Only appointment until end of year was 7:30 on June 13. Now gone and nothing available. I looked months into 2025. ROTFL at Sonos.

G

Gary_26

Trending Lyricist I

No album artwork displayed on my app. Disappointed in Sonos.

R

Reed Rothchild

Lyricist III

As of this morning (6/2) I was able to add my external hard drive to the Sonos desktop app without getting the error code.

hopefully Sonos is on the road to fixing the issues that have plagued us for months.

P

Pacific Jim

Enthusiast I

The problem we are wrestling with was created either by a Sonos plan to only support music streaming services or a bungled software development project that did not know that self-hosted iTunes libraries is a major requirement for many customers or a failure to do adequate regression testing. Sonos may not understand how infuriating an hour long help desk wait is only to be told that there is no fix. I recommend writing to the Sonos board of directors chairman to make your voice known. His name and address are below.

Mr. Julius Genachowski

Chairman Board of Directors

Sonos Corporation Inc.

614 Chapala Street

Santa Barbara, CA 93101