Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

G

ggekko

Contributor I

so is there an fix for the itunes library issue?

I use a macbook

P

Pete Dilloway

Trending Lyricist I

My thanks to everyone who has offered Mac solutions

I did get there in the end

The important thing was getting the “NAS” share path right even though I’m using it as a workaround for the Mac’s hard drive

In case it’s not mentioned earlier, if you’ve given access to a particular folder then your share path will be the computer share name as shown in the sharing drop-down where you gave file sharing permission followed only by the shared folder and not “users/account name/“

once I’d worked that out, my music was back in operation.

P

Pete Dilloway

Trending Lyricist I

For a good few years I had the pleasure of being a Sonos Beta tester. I and and my fellow testers picked many a hole and weeded out many a bug.

If I had had the opportunity to test this series of updates there is much that I would have railed against.

I seen some lack of thought in operation, but this takes the biscuit!

T

tidepoolerAuthorAnswer

Enthusiast I

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

P

pauhr

Contributor I

I also found a way to listen to my Sonos speakers with files that were in my Sonos Windows Library.

The latest version of itunes works as a player.

Yes, the latest version of itunes with my windows computer communicates with my Sonos devices.

First, I copied all my music files from the hard drive on my computer to itunes.

Then, I clicked the small icon located top center leftish on itunes which allows me to see my Sonos speakers in a window.

I’m able to use the new crappy sonos app to group all speakers and adjust volume etc.

The itunes app also works to group all speakers and adjust volumes.

The SonoPhone app also works well as a controller.

One thing to keep in mind is that I’m using a Windows 11 computer and an iphone 13.

Not sure if other devices will work the same.

Updated by Tooting Jools: Update: I have found that my “iTunes Remote” app on my iPhone gives me full access to my music library in my W11 laptop via iTunes. So I have full access to my music on my laptop using my phone as a controller without using the Sonos app

I hope others are able to enjoy music again using their Sonos speakers.

Did not work for me on my iPhone SE and Windows 10 Pro

D

Dan.Wills

Avid Contributor I

Tidepooler: nice summary.
for me, upgrading my old router (which is my NAS mount) to a newer model that supports SMBv2 solved the problem. Still acts a bit strange, but my original library plays from desktop and app. Only tweak was the new router required complex password, so desktop and Sonos had to be told the new password.

C

CaraCasa

Lyricist II

B Tuffbeard: Thanks for your workaround. I have the exact same system as you, and your fix works! Very disappointed with Sonos on this, and it colours my opinion of them, to the point where it will take a huge apology from them, along with an easy-to-implement solution, for me to ever recommend the product to others, or to ever invest in additional speakers or Sonos products.

K

kcjohn00

Lyricist II

Thanks for the write up but it failed to work for me on my iMac with my hundreds of albums either. Furious customer who doesn’t need to burn hours of time trying to fix Sonos’ software issue. I put in the admin password, I’ve now giving Everyone read/write access to my music folder, yet the new & improved app on my iPhone or Mac now has locked me out of listening to my music on my $$$$ Sonos equipment.

Running Sonoma 14.5 and iOS 17.4.1, all latest updates. Old Sonos S1 controller was just fine. No issues.

Where is the announcement about a fix since you have now hit everyone with this. Roll us back or fix it already!

K

Ken 354

Enthusiast II

I was unable to schedule my level 2 support call because naturally that link also didn’t work, why would it, the only thing that now consistently works are the adds for the new headphones. I called customer service again and after an hour and fifteen minutes on hold I spoke to a rep who after another half hour found me a level 2 support. If you can get to level 2 they definitely know more. All my playlists were missing, couldn’t see any. What he had me do was delete my connection to Amazon, the service I used to create my playlists on Sonos. I had already deleted and reinstalled the Sonos app but never thought about deleting and reinstalling my Amazon app. This did bring back my playlists so I’m happy for that. I still have all the problems with my playlists everyone else has but at least I have playlists again. A broken playlist is better than no playlist…

So if you can’t see your Sonos playlists you created using Amazon Music try deleting and reinstalling the Amazon app., worked for me.

S

scifigal2k

Lyricist I

So for anyone desperate for a permanent solution, Sonos still works with Plex without needing the dumb permission settings. So I transferred my entire Music Library to my Plex.

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