Enthusiast I

Answered

Updates removed my local music library and now I get Error code 913

Forum|Forum|2 years ago
May 14, 2024
227 replies
26464 views

How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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Best answer by tidepooler

Okay, this thread has gotten long, I had to spend way too much time figuring out mine, and there seem to be multiple possible solutions that are getting buried and harder to find. So I’m going to try to list links here and pin this as a group best answer.

All of these have to be done on the desktop software. There is no option to add a music library folder in the app that I’ve seen.

Also, please remember that Sonos seems to be moving things into the cloud, without extra security like multi-factor authentication. I am not an IT person but I think there could be security risks depending on how your computer has sharing set up (for example: if you give Sonos more than “read” access, or if you give the Sonos software a computer administrator password, or if you make your computer visible on a network but don’t have your file sharing password-protected). Other more IT-experienced people might be able to say more about that.

The simplest option for Windows: Trying to share your music folder on a PC with Sonos listed as a windows user account in the settings. @HelpingIsKind and @Scrubbrush posted about how to do that:

If the simplest Windows option didn’t work, or you don’t have Sonos listed as a user account: The first way didn’t work for me even though I had Sonos listed as a user. I have no idea why. But it is possible to share your music folder on a PC with any windows user account, and then trick the Sonos desktop software into thinking it is looking at a networked drive. @press250 wrote about how to do it and I wrote about what I did on my computer in other threads:

If you have a Mac: @ECS3, @m-m-i, and @salami slices wrote about how to do it:

If none of these work: From what I’ve read, Sonos stopped supporting SMB1 for file sharing and maybe that has something to do with it. @peterlip mentioned how to check it in Windows and @Chlorine suggested another way to start looking at it for a networked drive:

If it still doesn’t work: That really stinks, but there are a lot of helpful people here who can maybe offer more ideas if you keep posting. Plus I think Sonos needs to keep hearing it.

Show previous replies

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Ragman_RS

Enthusiast I

Also, just checked if there are any further updates - None.

Airgetlam

Are you suggesting the people Sonos uses to moderate posts in this forum have the same skill sets necessary to code the controller app and firmware on the speakers? Seems highly unlikely, but if so, then yes, their attention should likely be elsewhere.

I’ve been a denizen of these forums for a long time. I’m certainly not aware of any Sonos ‘plants’ or ‘schills (sic)’, and have seen moderators in the past state that Sonos employees themselves are required to identify themselves as employees as part of their forum account.

Bruce

C

CaraCasa

Lyricist II

Taking the chance that someone from Sonos is monitoring these posts, I want to say that several posts had suggested the ‘fix’ for these issues was to change the permissions for the Music folder. I have a new iMac, and know nothing about my system beyond operating it, but I decided to follow the directions provided. When the process failed I changed the permissions of the folder holding the Music folder, then went even higher (I know, a stupid thing to do). Next thing I knew my iMac stopped working, and it took several hours on the phone with Apple to resolve things, which included wiping out my hard drive and re-installing the OS.

So now I am waiting for a Sonos update.

But my question to Sonos is this; you must have a record of the email addresses for everyone who purchased a Sonos product. Why have you not sent everyone regular emails outlining the problem and what you are doing to resolve it? Back in my day we called it ‘customer service’.

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RogerP

Lyricist I

I am a silver surfer and new recruit to Sonos. I have this 913 problem with my 2 year old Windows PC and followed the advice here. Even a few tracks only to the default Windows Music folder. Still get the same problem 913 message. Uninstalled and re-installed Sonos App twice. No better.

Any other tricks, please??

J

jimf42

Contributor I

Once sonos removed local playback, and I found that it was intentional, I uninstalled the sonos app from my pc and phones...I will stick with Roon and Roon Ark.. my sonos speaker still plays with roon and I no longer need the defective sonos app.

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LoomisTowcar

Lyricist I

On Windows 11, after I reset my network settings (under network + internet advanced settings), rebooted, verified the Sonos Wireless HiFi user still had read access to my Music folder, I was able to re-add my Music folder to my library.

Windows 10 should be similar.

A

avreyml

Lyricist III

Here is the text of my recent chat with a Sonos online rep:

Jose M (6/20/2024, 12:57:44 PM): Hello, my name is Jose. Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful.

null (6/20/2024, 12:59:21 PM): I just want to be able to play my music, which I cannot since the latest ‘new’ app.. I used to control this on my MacBook but that’s not working

Jose M (6/20/2024, 1:00:41 PM): Hi Andrew. Thanks for contacting us, I will be happy to help you. Let's see, the reason why you can't play the music library is because you don't see it at all, or you get an error message when you try to play it?

null (6/20/2024, 1:02:20 PM): i get error 913, unless I try to use the latest workaround, promoted on your community site. Then I get an error message telling me to check the username and password.

Jose M (6/20/2024, 1:03:07 PM): Thanks for letting me know. Just to confirm, are your music files saved on your MacBook?

null (6/20/2024, 1:03:39 PM): yes

Jose M (6/20/2024, 1:04:37 PM): Thanks for the confirmation. I have verified the issue on your system. I have confirmed the issue is related to what we call a legacy share, so for your computer to share files with an app, in this case Sonos, it uses 1 of 4 protocols available, either HTTP, SMBv1, SMBv2 and SMBv3. HTTP and SMBv1 are what we call "legacy Shares" The issue with these shares is that they are insecure and outdated, since they were released in the 1980s, and have not been adjusted since, So they do not offer much security for your personal data, due to the growing privacy policies we abide to, we no longer support "Legacy Shares" The bad news of this is that this is why your share was removed, and you can't add it back in.
The good news is that all computers should support SMBv2 and SMBv3 Protocols, it is rare for a computer not to. But this has to be adjusted to allow Sonos to read the share.

null (6/20/2024, 1:05:47 PM): how do I make that change?

Jose M (6/20/2024, 1:06:36 PM): To help you to change the file sharing protocols, we have 2 options:
1. We can do a remote session, in that way we can temporarily see and control your computer, so we will be able to help you to change the setting, unfortunate we can't do the remote session over chat, so you need to give us a call
2. Contact Apple support and ask for help to see if they can help you to change these settings.

null (6/20/2024, 1:07:32 PM): How and when and what number do I call?

Jose M (6/20/2024, 1:08:51 PM): You can give us a call from Monday to Friday, between 9 am to 11 pm ET, at the number (800) 680-2345. You can provide your case number to resume where we left off.

null (6/20/2024, 1:09:02 PM): ok.

Jose M (6/20/2024, 1:09:35 PM): I would like to know if you have any other question for me?

null (6/20/2024, 1:11:15 PM): Just this: is it true Sonis is trying to force its users to move toward paid subscription music, rather than the music we already own? Pretty scum my if so.

Jose M (6/20/2024, 1:13:51 PM): I can assure you that is not true. With Sonos, we can play music from music services, or your own music with a music library. We understand there are some issues with music library like this one you are having right now, but I can assure you the engineer team is working to fix all the app issues as fast as they can.

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Breseler2024

Lyricist II

After many attempts to get my iTunes Library to play through my Sonos speakers (all failed) I found the post above by "avreyml” which probably means that due to my MacBook Pro being a 2012 model running OS 10.12 I am reduced to listening to streaming music on my Play:1s….👎

SMBv1 being a “legacy share” protocol is just typical of hardware systems these days - I had to replace my old iPhone 6 recently because most of the important apps I use require the latest iOS to run. I hate having to scrap something perfectly good just because a company cannot be arsed to support legacy products. 😡

So, I expect that in order to be able to use the Sonos speakers as I could, prior to them dropping support of “legacy share’, I have to go and buy a new laptop that supports SMBv2 or v3?... Somehow I suspect if I contact Apple they will just say we don’t support SMBv1 any longer….

Anyway, thanks “avreyml” for posting the info above 👍 - I will go and find something more constructive to do with my time rather than chasing a futile task of getting my system working again...

A

avreyml

Lyricist III

After the conversation shown above, I called Apple and was told they could not help solve the Sonos problem, so I blocked out several hours and called Sonos, sitting on hold about an hour before a tech human picked up the phone. He actually knew what to do, and once I gave him control of my MacBook he went in and made whatever the necessary change is. I wish I had recorded that, so I could pass on the steps; however at least I can confirm that it’s possible to fix the problem. Good luck.

B

Breseler2024

Lyricist II

After the conversation shown above, I called Apple and was told they could not help solve the Sonos problem, so I blocked out several hours and called Sonos, sitting on hold about an hour before a tech human picked up the phone. He actually knew what to do, and once I gave him control of my MacBook he went in and made whatever the necessary change is. I wish I had recorded that, so I could pass on the steps; however at least I can confirm that it’s possible to fix the problem. Good luck.

Thanks for the update - when I get the time I will call Sonos to see if they can do the same for me.

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