update 15.6 no volume control

Forum|Forum|3 years ago
July 26, 2023
100 replies
12870 views

Updated my app/system to 16.5 now I can’t control the volume on my iPhone. Infuriating

any help would be appreciated

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Best answer by craigski

https://support.sonos.com/en-gb/article/release-notes-for-sonos-s2

We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

Show previous replies

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Adambigworld

Lyricist I

This is a huge retrograde step backwards. This was a great feature to control the volume easily and quickly without unlocking the phone and fiddling about.

I’m sure if it was up to Sonos they would respond to customer feedback. Not quite sure the same applies to Apple. Sonos you need to lobby Apple and push for your customer feedback.

S

ssaswe

Lyricist I

On the Sonos homepage there is a possibility to email the CEO of Sonos.

Let him know what you think about this :)

patrick.spence@sonos.com

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sonnnet

Avid Contributor I

I don’t know why you wouldn’t use a native App if its available vs using the equivalent Sonos Music Service.

To me, using the Apple Music Sonos service is similar to talking to a friend over the phone in a record shop, you can ask him what’s available, but its not the same as being there.

Using the Apple Music native App and Airplay to Sonos is like being at the record shop in person, a better experience, and your hard buttons still work 😀

Not a very good record shop because AirPlay doesn't offer the same hi-res quality as the S2 app. That's the main reason I use it.

johnshansen

Avid Contributor III

The buttons also stopped working in the sonos app?!

still works in the IKEA app though?

D

Delbert99

Lyricist III

As above, the volume buttons no longer work in the Sonos app either.
Also as mentioned elsewhere, the volume buttons always were a bit unreliable for me. I’m very invested in the Sonos ecosystem but I’ve never found it a particularly robust platform. (Nothing’s ever Sonos’ fault 😂)

In terms of better control, I use Apple Music and can go over airplay - but not all my Sonos speakers are compatible - so I have to group in Sonos to get from Apple Music to my non-airplay speakers.
Spotify does handle this much better (ALL the Sonos devices are available straight from the Spotify app) so I have considered ditching the Sonos app and going to Spotify and just using the Spotify app.

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Carj

Lyricist I

It would be nice if this feature could come back. We don’t use voice control products in our house. We’ve been using Sonos for 7 or 8 years. It’s the best. But it turns out we also used the volume buttons on our iPhones constantly. If it’s an option, please bring the feature back.