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Geraldio55
Contributor I
July 26, 2023
Answered

update 15.6 no volume control

  • July 26, 2023
  • 100 replies
  • 12870 views

Updated my app/system to 16.5 now I can’t control the volume on my iPhone. Infuriating 

any help would be appreciated 

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    Best answer by craigski

    https://support.sonos.com/en-gb/article/release-notes-for-sonos-s2

    • We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

    100 replies

    Show previous replies
    martin_grrn
    Lyricist I
    September 20, 2023

    Hi there,

    I thought it was a bug, but now I see (thanks to this post) it's been removed on purpose.

    It’s really a bad customers experiences now especially as I find the application outdated and not up to 2023 standards.
    It should be good to have the volume control and the other in notification center and when the screen is lock.

    so glad to hear it's not a bug...

      Wackybs
      Lyricist I
      September 24, 2023

      Why Spotify and fit radio still allow iOS hardware controls then?

      Ken_Griffiths
      Ken_Griffiths
      September 24, 2023

      Why Spotify and fit radio still allow iOS hardware controls then?

      As explained earlier in the thread, it’s because applications, like Spotify, are actual music players, whereas the Sonos App is merely a ‘remote’ control and so when using the Sonos App, the music streams from the audio source (Spotify servers, for example) direct to the Sonos player without even going through the iDevice - if you use Airplay, or Bluetooth connections to Sonos however, then that does pass through the iDevice and so in that case the volume can be controlled.

        buzz
        buzz
        Grand Maestro
        September 24, 2023

        I think that the original unfortunate decision by SONOS was to develop the Lock Screen Volume hack. It seemed like a great idea at the time and has been very popular with users. Unfortunately, Apple has decided that the hack creates a security risk and must be discontinued.

        Work arounds have been suggested. Migration to AirPlay 2 is probably the most straight forward for most users.

        Personally, I had no use for the Lock Screen Volume controls. I don’t want my phone/pad/computer playing music, that’s why I have SONOS. In the few cases where I tried the Lock Screen controls I found their utility to be low. I move around and there are other users. If I or another user adjusts the wrong room someone will be annoyed.

          Ben82Der
          Lyricist I
          October 1, 2023

          had to reset my Sonos speaker to make airplay work properly again.. yet another Sonos thing.

          Ken_Griffiths
          Ken_Griffiths
          October 2, 2023

          had to reset my Sonos speaker to make airplay work properly again.. yet another Sonos thing.

          I don’t know where the issue may lie with Airplay in your own case, but Apple did withdraw their HomeKit update at one point because of the problems it caused with Airplay in iOS16 and there have been lots of issues that Apple users have posted about online in the Apple community, with various fixes for HomePod and other speakers - so I put the fixes that I came across all together in this much earlier post (see link below). So it’s perhaps not a Sonos issue after all 🤔? Airplay has had its fair share of problems in the past, it seems….

           

            Delbert99
            Lyricist III
            October 7, 2023

            I think this either needs the HW volume buttons back - or Sonos need to update the app in some way to improve functionality for volume control.

            I find the volume slider pretty awkward at low volumes. The slider is too far to once side so you’re trying to tap on what remains of the bar - or very delicately drag it a tiny amount. 
            Whatever the reason, the update is a big hit in functionality for me. 

              DownNorth
              Lyricist I
              October 7, 2023

              I think this either needs the HW volume buttons back - or Sonos need to update the app in some way to improve functionality for volume control.

              I find the volume slider pretty awkward at low volumes. The slider is too far to once side so you’re trying to tap on what remains of the bar - or very delicately drag it a tiny amount. 
              Whatever the reason, the update is a big hit in functionality for me. 

              Dear SONOS,

              The app is yours, time to fix it. The in app volume control sucks. Probably why everyone used the hardware volume control. You can blame Apple all you want for the hardware stuff. But it’s your app. A better in app volume experience is possible. Give it a try. 

                Trevorjonesphones
                Lyricist I
                October 12, 2023

                I agree it is a totally bonehead decision to remove iphone volume button functionality from the Sonos app.  It was  way easier to change volume that way rather than having to use app slider buttons. So much for “improvements” with the latest app version!  Bring the app volume option back!

                Thanks for your opinion I didn’t realize there’s a slider so I’m all set now at least there’s something I’ve been walking back and forth to the speaker lol

                BryRocket
                Lyricist II
                October 12, 2023

                I’d just like to add my, BOOOOOOOOOOOOO!

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