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Unable to load content

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The servers appear to be down tonight. Is anyone else having issues? Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across. Thought it was the update but checked on my iPad without the update and same issue. Was only able to play music in the room where music had been playing previously by pressing the play button. None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late.

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ccnetamnAnswer

Lyricist II

Update:

Hmm. Sonos Status page now does show an error.

Strangely, however, and happily, the Sonos app on both iOS and iPadOS is working once again (for now?)

I’m still really disappointed in our Sonos experience of late, but at least this first world problem this evening appears to be getting resolved.

Fingers crossed that we’ll be able to enjoy our music tonight as we had intended.

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BrewsterOZ

Trending Lyricist I

App partially working. No Sonos Favourites. Recently Played has greyed out items. This issue is NOT resolved however.

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LolaMac

Lyricist I

Content is back — unseemly rejoicing at 2:30 am.

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osm

I had the same issue when I woke up at about 05:00 UTC. Just checked again (06:50 UTC) and now seems to be back working for me.

In addition to not being able to access web content from the home screen, I also wasn’t able to access my music library from the home screen. I also noticed this issue on a previous occasion when I deliberately disconnected internet at home router to test what works and what doesn’t work without internet. Its annoying I can’t access local library during periods of internet connectivity issues (including when the issue appears to be with Sonos servers). To any Sonos staff reading this: please remove the dependence the home screen music library link appears to cloud-based servers. I’m on Android in case there is an Android vs iOS difference here (I think there might be as I have seen an iOS user say they can access local library when internet is down).

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NON OPERATUR

Lyricist I

Same problem here in Australia. SONOS can be very tedious to use. Being an architect I've had to let quite a few clients know the shortcomings with the system before considering. When it works it’s great, but it’s very frustrating how often it doesn’t.

It’s working on my Mac, just not the iOS devices.

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denvermtnguy

Contributor III

The servers appear to be down tonight. Is anyone else having issues? Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across. Thought it was the update but checked on my iPad without the update and same issue. Was only able to play music in the room where music had been playing previously by pressing the play button. None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late.

THEN about 3:15 am mountain daylight time, all the sonos speakers white lights start flashing white and orange as the system apparently reset! Woke me up. This am all is restored.

Just the saddest fiasco of product development and rollout I’ve ever witnessed.

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Plucky_man

Lyricist I

Ever since the “big app upgrade” last month my system has been whacked. I have Sonos throughout my home, in 3 different rooms. After the app upgrade my auto switch from TV sound to music service sound hasn’t worked well, often taking 10-15 minutes to switch - It’s annoying.

Even if I’m careful to turn my TV input off before asking Sonos to play music, it still stalls on TV sound and won’t switch, causing me to have to sit and wait for it.

Are others experiencing this?

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dgold21

Contributor I

Mine was back this morning. My bet is that there will be no acknowledgement of this outage at all, much less any follow-up or explanation.

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