Skip to main content
mdkrebs11
Avid Contributor I
Jun 25, 2024 4:50 AM UTC
Answered

Unable to load content

The servers appear to be down tonight. Is anyone else having issues?  Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across.  Thought it was the update but checked on my iPad without the update and same issue.  Was only able to play music in the room where music had been playing previously by pressing the play button.  None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    ccnetamnAnswer
    Lyricist II
    Aug 17, 2024 5:21 AM UTC

    Update:

    Hmm. Sonos Status page now does show an error.

    Strangely, however, and happily, the Sonos app on both iOS and iPadOS is working once again (for now?)

    I’m still really disappointed in our Sonos experience of late, but at least this first world problem this evening appears to be getting resolved.

    Fingers crossed that we’ll be able to enjoy our music tonight as we had intended.

    View in thread

    89 replies

    Show previous replies
    Lazo430
    Lyricist I
    Jun 25, 2024 6:03 AM UTC

    Same for me. I’ve dpent a lot of money on Sonos and it is not working. Even the store I bought it from says they get no support. Crap product!!

    Translate
      Jez1234567890
      Lyricist III
      Jun 25, 2024 6:04 AM UTC

      “Unable to load content”

      …and there’s no way of doing anything about it. Ridiculous 🤨

      Translate
      Camlo
      Lyricist I
      Jun 25, 2024 6:04 AM UTC

      Same issue for me too. Very frustrating

      Translate
      onecooldrink
      Lyricist I
      Jun 25, 2024 6:04 AM UTC

      Ditto. Why do we have to go through a SONOS server when we are using out own WIFI???

      Translate
      ColinG
      Avid Contributor I
      Jun 25, 2024 6:05 AM UTC

      Same here on iPhone and iPad. Fortunately the Sonopad App is working as is Apple Airplay.

      Translate
      Exodus1818
      Lyricist I
      Jun 25, 2024 6:06 AM UTC

      Same here 🙄

      Translate
      ColinG
      Avid Contributor I
      Jun 25, 2024 6:06 AM UTC

      Sonos App has just started working again. I have done nothing other than use alternatives.

      Translate
      S500MON
      Trending Lyricist I
      Jun 25, 2024 6:11 AM UTC

      Same here on both iPhone and iPad. For over half an hour. Nothing, Not even our own music library. Using airplay to get the radio. 

      I do this regularly since the big update as all my favourite stations are no longer available natively due to “licensing issues”. BS!

      Translate
      Hedgepig3010
      Lyricist I
      Jun 25, 2024 6:15 AM UTC

      I have my Sonos 5 for less than 3 weeks and already day 4 had to spend 2 hrs on phone trying to get it to connect to wifi, a further 2 hours changing my country from Germany to UK and now Internal Error 500. How can i get my money back and give the Sonos back to them please? PRetty poor.

      Translate
      Furyzeyec
      Lyricist I
      Jun 25, 2024 6:23 AM UTC

      Yep, exactly the same issue, cannot connect to music services, showing 500 internal server error. For once I can connect to Spotify but nothing else. Usually it is Spotify I can access. So often the system is unable to connect to anything, the Sonos apps are utterly useless. 

      Translate
        Show more replies
        Terms & ConditionsAccessibility statement