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mdkrebs11
Avid Contributor I
June 25, 2024
Answered

Unable to load content

  • June 25, 2024
  • 89 replies
  • 7151 views

The servers appear to be down tonight. Is anyone else having issues?  Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across.  Thought it was the update but checked on my iPad without the update and same issue.  Was only able to play music in the room where music had been playing previously by pressing the play button.  None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late. 

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    Best answer by ccnetamn

    Update:

    Hmm. Sonos Status page now does show an error.

    Strangely, however, and happily, the Sonos app on both iOS and iPadOS is working once again (for now?)

    I’m still really disappointed in our Sonos experience of late, but at least this first world problem this evening appears to be getting resolved.

    Fingers crossed that we’ll be able to enjoy our music tonight as we had intended.

    89 replies

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    Lazo430
    Lyricist I
    June 25, 2024

    Same for me. I’ve dpent a lot of money on Sonos and it is not working. Even the store I bought it from says they get no support. Crap product!!

      Jez1234567890
      Lyricist III
      June 25, 2024

      “Unable to load content”

      …and there’s no way of doing anything about it. Ridiculous 🤨

      Camlo
      Lyricist I
      June 25, 2024

      Same issue for me too. Very frustrating

      onecooldrink
      Lyricist I
      June 25, 2024

      Ditto. Why do we have to go through a SONOS server when we are using out own WIFI???

      ColinG
      Avid Contributor I
      June 25, 2024

      Same here on iPhone and iPad. Fortunately the Sonopad App is working as is Apple Airplay.

      Exodus1818
      Lyricist I
      June 25, 2024

      Same here 🙄

      ColinG
      Avid Contributor I
      June 25, 2024

      Sonos App has just started working again. I have done nothing other than use alternatives.

      S500MON
      Trending Lyricist I
      June 25, 2024

      Same here on both iPhone and iPad. For over half an hour. Nothing, Not even our own music library. Using airplay to get the radio. 

      I do this regularly since the big update as all my favourite stations are no longer available natively due to “licensing issues”. BS!

      Hedgepig3010
      Lyricist I
      June 25, 2024

      I have my Sonos 5 for less than 3 weeks and already day 4 had to spend 2 hrs on phone trying to get it to connect to wifi, a further 2 hours changing my country from Germany to UK and now Internal Error 500. How can i get my money back and give the Sonos back to them please? PRetty poor.

      Furyzeyec
      Lyricist I
      June 25, 2024

      Yep, exactly the same issue, cannot connect to music services, showing 500 internal server error. For once I can connect to Spotify but nothing else. Usually it is Spotify I can access. So often the system is unable to connect to anything, the Sonos apps are utterly useless. 

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