Avid Contributor I

Answered

Unable to load content

Forum|Forum|2 years ago
June 25, 2024
89 replies
7151 views

The servers appear to be down tonight. Is anyone else having issues? Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across. Thought it was the update but checked on my iPad without the update and same issue. Was only able to play music in the room where music had been playing previously by pressing the play button. None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late.

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Best answer by ccnetamn

Update:

Hmm. Sonos Status page now does show an error.

Strangely, however, and happily, the Sonos app on both iOS and iPadOS is working once again (for now?)

I’m still really disappointed in our Sonos experience of late, but at least this first world problem this evening appears to be getting resolved.

Fingers crossed that we’ll be able to enjoy our music tonight as we had intended.

Show previous replies

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zanglor

Lyricist I

I just bought my first pair of Era 100s last night and spent a couple hours trying to get them connected to my network and showing up in the Sonos app (I’m on an android, I’m probably not Sonos’ demographic I guess) and once I finally got them in there I was never able to get a music service connected, it would always just display a 500 error trying to retrieve the music services. For the price it’s crazy how bad their software is, I was so stoked to have these. Now they’re back in the box heading back to Costco today

Z

zanglor

Lyricist I

I just bought my first pair of Era 100s last night and spent a couple hours trying to get them connected to my network and showing up in the Sonos app (I’m on an android, I’m probably not Sonos’ demographic I guess) and once I finally got them in there I was never able to get a music service connected, it would always just display a 500 error trying to retrieve the music services. For the price it’s crazy how bad their software is, I was so stoked to have these. Now they’re back in the box heading back to Costco today

Funny enough, after seeing all the comments made today about the app suddenly working I decided to give it another shot and was able to get fully set up and spotify connected within minutes. Guess they fixed it. But I'll be keeping the receipt on stand by...

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Revdrlon

Lyricist I

It is currently happening to me when I try to use YouTube music

R

Rockguykev

Lyricist I

YouTube Music still down for me on the android app. I can play Amazon music through Alexa controls, but nothing is loading on the app. What a mess.

C

ColinG

Avid Contributor I

Not sure if this is part of the same problem but….My Era 300 is connected to Sonos via wifi and I use Apple Music for my content. I can access AM just fine and get lists of albums and playlists up as expected. This morning it was all working as it should (although a tad slow). This afternoon the content of the albums or playlists was not available (although visible sometimes but not always) via the Sonos App - it just hung there for a while instead of playing. The dreaded “something went wrong” message followed. If I accessed the same music directly via AM and air played the music all was well.

As an addition, I just tried the app again and it would not access AM at all yet AM could still play via air play. I tried again and all was well. This is horrific.

C

CareAllende

Lyricist III

Sonos CEO Patrick Spence commented, “We are pleased to report first quarter revenue of $612.9 million and Adjusted EBITDA of $115.2 million. Despite the challenging environment, we are winning in the market and outperforming the competition.”

Mr. Spence continued, “We are just months away from announcing our highly anticipated new product in a multi-billion dollar category, which will be the first major milestone of our multi-year product cycle. Our full attention is dedicated to successfully executing on our plan and positioning our business to return to top and bottom line growth. Great things are happening here at Sonos and the best is yet to come.”

Well, ... I think this CEO just lost touch with reality, and with his real customers.

C

CareAllende

Lyricist III

Not sure if this is part of the same problem but….My Era 300 is connected to Sonos via wifi and I use Apple Music for my content. I can access AM just fine and get lists of albums and playlists up as expected. This morning it was all working as it should (although a tad slow). This afternoon the content of the albums or playlists was not available (although visible sometimes but not always) via the Sonos App - it just hung there for a while instead of playing. The dreaded “something went wrong” message followed. If I accessed the same music directly via AM and air played the music all was well.

As an addition, I just tried the app again and it would not access AM at all yet AM could still play via air play. I tried again and all was well. This is horrific.

I experienced exactly the same scenario today ...

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gklervick

Lyricist I

Glad it’s not just me. Unable to play any music or get any speakers to work. Does anyone have any updates? Tried to call Sonos and over an hour wait.

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ColinG

Avid Contributor I

Mine has been fine over the last 24 hours.

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Douglas_28

Contributor I