Avid Contributor I

Answered

Unable to load content

Forum|Forum|2 years ago
June 25, 2024
89 replies
7151 views

The servers appear to be down tonight. Is anyone else having issues? Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across. Thought it was the update but checked on my iPad without the update and same issue. Was only able to play music in the room where music had been playing previously by pressing the play button. None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late.

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Best answer by ccnetamn

Update:

Hmm. Sonos Status page now does show an error.

Strangely, however, and happily, the Sonos app on both iOS and iPadOS is working once again (for now?)

I’m still really disappointed in our Sonos experience of late, but at least this first world problem this evening appears to be getting resolved.

Fingers crossed that we’ll be able to enjoy our music tonight as we had intended.

Show previous replies

MoPac

Headliner III

I was able to load a playlist from Apple Music, but the music started and stopped 3 times with the “Unable to load content” error. After the third startup all was well. Not sure why it takes so long to load a playlist and why the app jumps the gun with the “Unable to load content” error then successfully loads it???

H

hebecerra

Lyricist I

No answer yet from Sonos, sad

Airgetlam

You called in?

Bruce

R

roylsgh

Lyricist I

Count me in. Always showing Unable to load content in the app. And then when trying to search it always show the Check Service Status. But when you check the status, all services are shown green and working. Can you fix your app Sonos? I don’t expect these types of issues from a brand like this, but eversince the app updates, geez...

M

Mat Dude

Contributor I

Hi All,

In addition to many other issue, now experiencing the “Unable to load content” message on iPhone. Have read through every Sonos thread and Reddit posting and tried most of the recommendations, to no avail.

In Australia, according to the Australian Consumer Competition Commission (ACCC), it’s legal breach “If businesses can't supply a product or service that a consumer has paid for (which all adds up….. ), on time or within a reasonable time, then the business must provide a solution.” I’ll do a little more research and try a few more options. If a technical fix can’t be supplied then some legal incentives might be required. It might be a mosquito in the middle of the night approach, but it can be irritating.

I

ings

Enthusiast II

I have experienced the “Unable to load content” error two evenings in a row now. It seems to clear up by the next morning. Thanks goodness AirPlay still works for music playback.

K

KC1182

Lyricist I

Yep. Same here. WTF is going on with Sonos???
please fire the head of engineering. Service has gone down hill fast! Not happy customer. Please fix your app issues!!!!!!!!!

W

watchima

Lyricist I

Same issue. Content cannot load on iOS app.

S

SamPage

Lyricist I

Not working here either. Getting tired of this.

K

Kytopgun

Lyricist I

Yep same here. Seems the Sonos servers are all down all of a sudden and they have a major outage going on or they are doing Friday night maintenance and didn’t communicate the maintenance to us. Another black eye for Sonos. Just getting really really tired of the constant issues for months and months now with the Sonos platform…

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