Contributor I

Question

unable to join local network

Forum|Forum|2 years ago
May 9, 2024
112 replies
7398 views

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”
I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work

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mkikkert

Lyricist III

I called Sonos about this. Btw, there was an estimated 20 minute wait but i had to wait almost 90 minutes to speak with someone. They said they're aware of the issue because people have reported it. They said they can't promise when it'll be fixed and that “it could take a few days to a week to a month.” They said this is mainly affecting iPhone Pro users and recommended that i use another iOS/Android phone or tablet and try there. I don't have another mobile device so this was pointless, but nevertheless, someone on this chain said they're running into the same issue trying to add a device using their iPad, so who knows. This is unacceptable and a problem im sure could be fixed quickly. This thread was created days ago and nothing has changed. How do we raise this to a high level issue for them?

They released an update today, I updated my app, had to log out and log back in and the issue was resolved for me. Good luck

This last update did not resolve my issue. I just deleted + reinstalled the app and am still running into the Local Network message when i try to add a device.

Same with me. It can now detect my devices after the update, but I still can’t connect or add new devices because of the no Local Network access wall. Core issue not fixed.

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Heather D

Lyricist I

Sonos just updated the app, and I can now see new speakers, but it still won’t allow me to connect to the product or access existing products due to “No local network access”. Problem still needs to be fixed!

In that case, try a hard shutdown of your iPhone and then go back and try to add them one at the time. Worked for me anyway.

This also worked for me! I deleted the app, Added it again and it still didn’t work. Shut down my iPhone and it has finally come up for me.

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mkikkert

Lyricist III

Sonos just updated the app, and I can now see new speakers, but it still won’t allow me to connect to the product or access existing products due to “No local network access”. Problem still needs to be fixed!

In that case, try a hard shutdown of your iPhone and then go back and try to add them one at the time. Worked for me anyway.

This also worked for me! I deleted the app, Added it again and it still didn’t work. Shut down my iPhone and it has finally come up for me.

Have deleted the app multiple times, and restart phone multiple times. Sonos app still can’t get Local Network access however.

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pedwardk14

Lyricist III

Same issue here, HELLO Sonos! Can’t add any speaker back to the system fix it now

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Minuteman

Contributor I

Same issue (no recognition that the network radio button is on within the app controls on iPhone 15), and reported it through the help chat (with a human not a bot). He could not help but said that engineering is working on the fix. If anyone knows a work-around, please let us know here. Thank you.

On my iPhone 14 it wasn’t working either but on my older iPad, it is working and I was able to find my new Move. Now the iPad app is also stuck in some kind of loop of updating the Move while informing me I am not the owner and should login, while I already am.

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awhit833

Lyricist I

I have the same issue as well - after update app - I’m cut off from my system

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Minuteman

Contributor I

I have solved my issue with my new Move and the Sonos IOS app (I had also problems with log in as system owner). I have managed to solve it by using the Sonos Mac OS app. I guess also the Windows app will work.

Got the system up and running in 5 minutes after 2 hours struggle with the mobile app.

I can imagine not everybody has a Mac or Windows PC available but it works.

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Geoffroy0875

Lyricist I

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”
I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work

SONOS customer services piece of *. fix your * problem now. It’s unbearable.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Jbm4444

Lyricist III

HOW is this not resolved

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Tsumaa

Lyricist III

From what i can see from others… maybe some specific iPhone models are currently having that issue, how bout try using other phones you may have (or from a friend or relatives)

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