Contributor I

Question

unable to join local network

Forum|Forum|2 years ago
May 9, 2024
112 replies
7398 views

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”
I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work

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M

mkikkert

Lyricist III

Sonos just updated the app, and I can now see new speakers, but it still won’t allow me to connect to the product or access existing products due to “No local network access”. Problem still needs to be fixed!

B

BellEnds73

Lyricist II

Sonos just updated the app, and I can now see new speakers, but it still won’t allow me to connect to the product or access existing products due to “No local network access”. Problem still needs to be fixed!

In that case, try a hard shutdown of your iPhone and then go back and try to add them one at the time. Worked for me anyway.

D

dseago

Lyricist I

It looks like the app updated itself again and im allowed to access bluetooth however it doesnt detect my product and if i click on add speaker component then it will say the typical local network problem. any solution yet ? or will sonos just keep messing up …

M

mkikkert

Lyricist III

Sonos just updated the app, and I can now see new speakers, but it still won’t allow me to connect to the product or access existing products due to “No local network access”. Problem still needs to be fixed!

In that case, try a hard shutdown of your iPhone and then go back and try to add them one at the time. Worked for me anyway.

I did this. Not letting me add any products. It says it needs local network access to add products.

M

Maryakhalil

Lyricist I

My Sonos won’t work either. Same error!!!!!

L

Laney

Lyricist II

I have the exact same issues this is ridiculous ...spent hours trying to connect my speakers

J

Jbm4444

Lyricist III

I called Sonos about this. Btw, there was an estimated 20 minute wait but i had to wait almost 90 minutes to speak with someone. They said they're aware of the issue because people have reported it. They said they can't promise when it'll be fixed and that “it could take a few days to a week to a month.” They said this is mainly affecting iPhone Pro users and recommended that i use another iOS/Android phone or tablet and try there. I don't have another mobile device so this was pointless, but nevertheless, someone on this chain said they're running into the same issue trying to add a device using their iPad, so who knows. This is unacceptable and a problem im sure could be fixed quickly. This thread was created days ago and nothing has changed. How do we raise this to a high level issue for them?

J

Jooty

Lyricist III

I called Sonos about this. Btw, there was an estimated 20 minute wait but i had to wait almost 90 minutes to speak with someone. They said they're aware of the issue because people have reported it. They said they can't promise when it'll be fixed and that “it could take a few days to a week to a month.” They said this is mainly affecting iPhone Pro users and recommended that i use another iOS/Android phone or tablet and try there. I don't have another mobile device so this was pointless, but nevertheless, someone on this chain said they're running into the same issue trying to add a device using their iPad, so who knows. This is unacceptable and a problem im sure could be fixed quickly. This thread was created days ago and nothing has changed. How do we raise this to a high level issue for them?

They released an update today, I updated my app, had to log out and log back in and the issue was resolved for me. Good luck

U

User477375

Lyricist II

Can’t play a single one of my eleven Sonos speakers. This system keeps getting more and more frustrating to (try to) operate.

J

Jbm4444

Lyricist III

I called Sonos about this. Btw, there was an estimated 20 minute wait but i had to wait almost 90 minutes to speak with someone. They said they're aware of the issue because people have reported it. They said they can't promise when it'll be fixed and that “it could take a few days to a week to a month.” They said this is mainly affecting iPhone Pro users and recommended that i use another iOS/Android phone or tablet and try there. I don't have another mobile device so this was pointless, but nevertheless, someone on this chain said they're running into the same issue trying to add a device using their iPad, so who knows. This is unacceptable and a problem im sure could be fixed quickly. This thread was created days ago and nothing has changed. How do we raise this to a high level issue for them?

They released an update today, I updated my app, had to log out and log back in and the issue was resolved for me. Good luck

This last update did not resolve my issue. I just deleted + reinstalled the app and am still running into the Local Network message when i try to add a device.

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