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SterlyWhirl
Contributor I
May 9, 2024
Question

Unable to download update, unable to login as “owner”

  • May 9, 2024
  • 85 replies
  • 7712 views


Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

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    85 replies

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    dexter020281
    Contributor I
    May 15, 2024

    Time for me to shop for new speakers . Any other recommendations? My Play1’s sound great but always had issues with app was hoping this new app updated would fix things . Now it’s bricked . 

    JGcia
    Lyricist I
    May 16, 2024

    Figured it out on my end. 
     

    1. reset device to factory settings. 
       
    2. reset the Sonos app. Delete and reinstall
    1. Sign into Sonos app BEFORE connecting device. 
       
    2. once signed in set up device.  
       
    3. update software on device. 
       
    4. hope this helps!! 

    This finally worked… make sure you add each speaker one at time, Thanks DESTINOnyc!

    Toby bale
    Lyricist I
    May 16, 2024

    Same issue here. I have just changed my WiFi router. Glad I am not mad. Seems to be an issue with app I guess

    osbornj
    Lyricist I
    May 16, 2024

    I’m having the same update/login issue. I’ve done factory resets, rebooted my router, deleted and reinstalled app, etc.  Like others, I’ve not had issues in the past. Has anyone had help from support?

     

    Toby bale
    Lyricist I
    May 16, 2024

    I’m having the same update/login issue. I’ve done factory resets, rebooted my router, deleted and reinstalled app, etc.  Like others, I’ve not had issues in the past. Has anyone had help from support?

     

    So I deleted the app and factory reset my beam. I then re installed the app and then managed to connect ok. Once I had the beam connected I factory reset my roam was able to get that connected too. Took bloody ages but got there in the end 

    Tbry33
    Lyricist III
    May 16, 2024

    So I have tried every suggestion everyone has made multiple times. Sonos get your **** together!!! I just received a coupon from Bose!!! Even they know you’re having issues and they are flooding inboxes with offers!!! I’m about ready, this is BS!!!

     

    Moderator Note: Modified in accordance with the Community Code of Conduct.

    CTown
    Lyricist I
    May 17, 2024

    I was able to install the update still using the macOS app.

    How do you access the Mac app?

    Molenjo
    Lyricist I
    May 17, 2024

    This is beyond a joke Sonos! My entire system is now bricked as I had the misfortune of having to replace my router at home. Why break what was working! I have been a Sonos customer for over 15 years, and this is really poor form! 

    PragE
    Lyricist I
    May 17, 2024

    I have the same issue, so frustrating :(  I’ve first set up my device and it didn’t appear in the app and then this issue started to appear 😅 I thought Sonos is supposed to be good 

    S Horne
    Lyricist I
    May 17, 2024

    I have managed to get my system back up and running (for now) by transferring the ownership to myself (the same email address). I was then able to update everything and get it working again. This may have been more luck but thought I would mention it after spending several hours stuck in the same loop as you all.

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