Unable to download update, unable to login as “owner”

Just updated app and iPhone pushed an update so everything up to date. Factory reset speaker, still in loop. WTF Sonos fix your sh•t!!!

THIS IS MADNESS! They need to fix this immediately! GRRRRRRRR.

god, this ecosystem is hot garbage.

Anyone hear of a fix? For some reason I’ve lost my sub and when I try to add it, I go into the “log in as owner” loop. Frustrating to say the least.

Same problem here. Terrible. Considering trying to send it back as it’s basically softlocked.
Any news from Sonos or radio silence?

Been trying for about an hour on phone, tried on iPad, still no luck. 

0/10

Figured it out on my end. 
 

1. reset device to factory settings. 
    
2. reset the Sonos app. Delete and reinstall

3. Sign into Sonos app BEFORE connecting device. 
    
4. once signed in set up device.  
    
5. update software on device. 
    
6. hope this helps!! 

I have been on support calls for 2.5 hrs over the last 2 days with no luck. They had me buy a new router (!), factory reset everything, use different controller devices (iPad and iPhone), clear cache etc. and still stuck in this loop.

They told me this was the first time they’d seen this (clearly untrue, based on these comments) and that there was no time commitments but they’re working on fixing their apps. And that it was up to me to continually call back (usually 60 min wait 59 get through) to see if/when it was fixed!

Are you kidding me Sonos? I had all the wires done behind the wall, spent thousands setting it up it was working beautifully and then you decided, for whatever reason, to mandatory update your software and now nothing works! I just can't. 

Something fishy going on. Tried iPhone 11, iPad, Samsung phone…
If it’s not the ‘sign in with registered user’ error it’s an error message. 
What on Earth is going on? 
Going to try rate the Ray low stars, unfortunately not under warranty anymore so I can’t return it, Sonos seems to have broken their product lol.