Contributor I

Question

Unable to download update, unable to login as “owner”

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Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

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Philip87

Lyricist III

Hmm, I used app version 80.00.08 from the Apple App Store and it seems to work. It was only released 3 hours ago. I can’t say if the Android app has been fixed or what its status is.

good luck getting your system online again.

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Major Poop

Trending Lyricist I

Hmm, I used app version 80.00.08 from the Apple App Store and it seems to work. It was only released 3 hours ago. I can’t say if the Android app has been fixed or what its status is.

good luck getting your system online again.

im on iphone aswell, and i did the reinstall just 1h ago.

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Robaruk

Lyricist I

Really poor. Spent hours trying to fix this on Sonos 1. While it is of some comfort to know I’m not going crazy, like everyone I’d rather not be here. I’m surprised that Sonos aren’t on here picking this up and saying something.

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Robaruk

Lyricist I

Well, since writing the last I’ve done a hard reset with Ethernet connection and added as a new speaker after green light. So now I’m listening to the speaker while I type this BUT I can’t connect to WiFi 🤬🤬 just don’t seem to be any options to manage. Should say I deleted current app and downloaded new.

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Major Poop

Trending Lyricist I

Well, since writing the last I’ve done a hard reset with Ethernet connection and added as a new speaker after green light. So now I’m listening to the speaker while I type this BUT I can’t connect to WiFi 🤬🤬 just don’t seem to be any options to manage. Should say I deleted current app and downloaded new.

they pushed an early alpha build because timeline or die - f*** the customers. We will just have to wait, i will use the time to find some new other brand speakers, tbh sonos is going to s***.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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dfpartridge

Lyricist I

Hmm, I used app version 80.00.08 from the Apple App Store and it seems to work. It was only released 3 hours ago. I can’t say if the Android app has been fixed or what its status is.

good luck getting your system online again.

I downloaded it and it is still stuck in the update/owner login loop. Anyone know what the app is for IOS desktop?

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GST

Lyricist I

I figure out the problem by:

Uninstalling the app, removing all password related to the previous installation in my iphone
Downloading the new app
Reseting all sonos (https://support.sonos.com/en-us/article/reset-your-sonos-product)
Reinstalling all sonos though the new iphone app

I this helps.

Best regards

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PSbklyn

Lyricist II

Set up successfully with the new version of the app released 6 hours ago. That really did not need to be so painful SONOS, next time a bit better qc before pushing the app live please. Spare your users some lost hours and frustration.

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Major Poop

Trending Lyricist I

Set up successfully with the new version of the app released 6 hours ago. That really did not need to be so painful SONOS, next time a bit better qc before pushing the app live please. Spare your users some lost hours and frustration.

Diddnt work here. Dont waste your time.

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dfpartridge

Lyricist I

I ended up using the MAC OS app to connect to my original ARC and then -- miraculously -- the app worked and I could add my new Move 2. What a strange and frustrating experience.

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