Unable to download update, unable to login as “owner”

I will try that, one of the issues now (it’s changed a bit) the system sees the speaker and nose it needs an updated so it pushes you right into hoop. Every time I log in. When I delete everything I can get it but then how can I access the speaker to transfer ownership? Never realized I needed an IT degree to turn up a Sonos system. Thanks for everything Sonos. 

I transferred the account before I re added the speakers. It took me a while to find it in the new app. On the system settings tab, there is a small manage text which I assumed was a heading. Within this menu is a transfer account link.

I’ll take a look, I only have about 20 hours into it so what’s a few more. Thanks again Sonos!!!

Thanks this helped!

Was eventually able to restore and complete all updates. Really awkward and clunky. But now the true tuning feature doesn’t seem to be working.

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

If you guys are having trouble try using a different phone iphone people are having trouble downloading the updated once the update is done on the other phone your regular phone should work. 

Quick update, I found an old Amazon fire tablet in the bottom of my closet. Dusted it off, charged it, updated it, and downloaded the Sonos app. I had to factory reset the speakers but I was able to update the speakers and now I can log in with my apple device. Pretty sad a $50 tablet worked and thousands of dollars worth of Apple devices and Sonos devices couldn’t work it out. Not sure who to blame but ridiculous!!! Hope it helps other peeps 

After 90 minutes on hold, I had a tech walk me through it.  I had to unplug the amps, do a factory reset, and set up the system as a new user.  I also had to delete the Sonos app from my phone and reboot that.  Not ideal, but it only took about 15 minutes (plus the hold time), and my system is back up and running.  The extra wrinkle in my case is that I bought the equipment with my house from the previous owner and had to change the owner of the account.  I hope this helps.

I simply don’t understand this fix including the 90 minute hold time.  If you are going to roll out an upgrade to an app which prevents users from even getting past the login due to some stupid “owner login” requirement than acknowledge the bug and fix it.  I have spent an insane amount of money on all the hardware simply because I think it is great.  The Sonos app has never been good but I didn’t think it was possible to get worse.  For the record, having to factory reset all your speakers (even if it only takes 15 minutes plus hold time) is not an acceptable work around. 

I will just run my system through spotify (which limits which speakers i can combine and play) until Sonos pulls their head out.  Hopefully that is sooner than later.  I heard the How I Built this podcast with John MacFarlane once and I find it hard to believe he would have accepted this level of sloppiness.