TruePlay simply does not work in the new App

Same issue here.

I have a Beam + 2x One SLs which otherwise work fine.

Reconfigured my listening / viewing space and tried to retune Trueplay but that looks like it’s not happening anytime soon.

Going to try the Apple Music hack later - although there’s a part of me saying “if everything else works just leave it alone until the Sonos work-experience app developer finishes his burger and runs his Basic debugger”  

I tested it.  

Trueplay works on:

-Stereo pair of Era 100

-Playbar / no sub,no surronds /

Not working:

-Arc+Sub+2 Era 300 surrounds.

So I think the problem is with the software of the Arc or the Sub or the Era 300.

However, according to Sonos, my system is up to date…
 

 

Does Trueplay work for you, if you disconnect your surrounds from your setup?  It worked for me.

I tested it.  

Trueplay works on:

-Stereo pair of Era 100

-Playbar / no sub,no surronds /

Not working:

-Arc+Sub+2 Era 300 surrounds.

So I think the problem is with the software of the Arc or the Sub or the Era 300.

However, according to Sonos, my system is up to date…
 

 

Does Trueplay work for you, if you disconnect your surrounds from your setup?  It worked for me.

Surely this is a pointless exercise?  Why bother tuning your system with only a portion of the speakers connected?  The tuning will be skewed.

I tested it.  

Trueplay works on:

-Stereo pair of Era 100

-Playbar / no sub,no surronds /

Not working:

-Arc+Sub+2 Era 300 surrounds.

So I think the problem is with the software of the Arc or the Sub or the Era 300.

However, according to Sonos, my system is up to date…
 

 

Does Trueplay work for you, if you disconnect your surrounds from your setup?  It worked for me.

Surely this is a pointless exercise?  Why bother tuning your system with only a portion of the speakers connected?  The tuning will be skewed.

That is fair.  I was really trying to see if the problem impacting everyone was related to surrounds and Trueplay.

I tested it.  

Trueplay works on:

-Stereo pair of Era 100

-Playbar / no sub,no surronds /

Not working:

-Arc+Sub+2 Era 300 surrounds.

So I think the problem is with the software of the Arc or the Sub or the Era 300.

However, according to Sonos, my system is up to date…
 

 

Does Trueplay work for you, if you disconnect your surrounds from your setup?  It worked for me.

Surely this is a pointless exercise?  Why bother tuning your system with only a portion of the speakers connected?  The tuning will be skewed.

That is fair.  I was really trying to see if the problem impacting everyone was related to surrounds and Trueplay.

Good strategy.  If anything it serves to show how unfit for purpose the app currently is .

1. See A LOT of people in this thread with the same issues that I have,  Trueplay button does nothing with the new update. 
   what I Don’t see is ANY sort of Advice or Information from Sonos. 
   
   Sonos
2. If there’s a problem with the App Update then say so and let us know you are either aware and attempting a fix or will put out a new update to solve the issue. 
   Simply telling individuals to contact support isn’t good enough as many have said they can’t even get through to support, I assume because we are all having the same issues. 
    
3. For the price of your products we all expect better support and service, it’s also causing you to lose sales as at least two individuals in this thread have returned their speakers because of these issues. And, I’m sure will not be recommending to their friends & colleagues. 
    
4. Now I’m wondering if I will get a response to this that isn’t a bog standard Contact Support, the response should be aimed at ALL of the individuals having the same issue. 

I completely agree with Chally2.  Sonos should post something here stating something to effect of ‘we are aware of the issue and are working for a resolution…’

this is ridiculous.  I am contemplating of returning the ERA 300 

What the hell is going on? Arc + sub mini + 2x 100’s, also can’t get past the damn begin test time at eye level.

ive restarted my phone, i am not removing and re pairing my system, I have no confidence that won’t screw up my system further.

guys please fix this *, this isn’t a cheap ecosystem 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Same issue…arc + 2 subs + 2 era 300s

Same problem here. 
 

build 80.00.08

version 16.2 (build 79.0-52294)

iOS 17.5 (21F79)

Arc, 2 ones, and a sub 

An acknowledgement from Sonos would be appreciated.