TruePlay simply does not work in the new App

Sonos: please make the working S2 app available.

“Note: It comes without our patented Trueplay™ tuning technology, because we couldn't fix the software bug in more than a week...” 😀😀

I'm literally so pissed that I spent over $5,000 on my Sonos equipment and I can't tune my room like I'm supposed to be able to do that. I could actually eat an entire box of nails. I wish there was someone at sono's that I could literally punch in the solar plexus right now! You can do all the retuning and all of the resetting and all of the factory resetting of your internet provider. You can do all of that and you still will not get that true play to complete its diagnostic when it is tuning your room. What the freak is going on?

Hi,  I’m experiencing the same issue.

I found I can run Trueplay if I disconnect my era 300’s, leaving just my arc and sub.  Add the surround again and the trueplay second yellow circle locks at the end leaving just the ability to cancel.  I logged this with Sonos on 8th May but the experienced agent could not identify a fix.

So, when you reconnect the eras, you lose the trueplay tuning correct?

Not to pile it on, but same here. I get stuck at the Begin button, nothing happens, and the app soft freezes and has to be restarted to try again.

Attempting on an Arc/Minisub/play:1s setup, and in another room with just a playpar, same behavior.

Interestingly, I have an Era 100 that it will get past the Begin button and allow me to tune, but it is creating the same pew pew pew sounds, albeit at 1/3 volume, out of a Play 5 gen 2 in an adjacent room.

Seriously ready to sell all this gear and move on since this app update. Nothing seems to work as well, or at all, as before.

These are all FACTS! And I'm amazed that a company with such successful audio equipment is so incompetent with the software. Maybe they should have left Google alone and worked with Google because Google probably could have helped them with what they're trying to do. Ever since they've been trying to cut Google out of all their software, they've been trash. And the Sonos assistant is trash. It's nowhere near an equivocal replacement for the Google Assistant. They should have left good enough alone and kept fixing the app that they had which was already problematic. It wasn't perfect but it was way better than this new release! And I'm willing to overlook all of the other things that the app is missing but not TRUEPLAY! That's the one thing that makes the SONOS system SONOS. They've got to be kidding me. I mean the reason we bought all of the equipment is because we could tune our rooms and make it work. A lot of people have odd rooms and SONOS and TRUEPLAY was an excellent way to get the sound you were looking for without spending another $5,000 to do it on top of the equipment. And Sonos equipment isn't cheap? I have the era 300s, 2 Sub Gen 3s and the ARC for my theater. I have Two SL1s  in my garage. And I have two moves in my bedroom! And I was thinking about getting a mini sub but THE SOFTWARE IS A SERIOUS SCHOOLED HEEL! 

Same issue with an Arc, Sub and 2XEra100

reboots of iPhone and Sonos systems don’t work

Same issue. Arc.+ 2 x ERA 100. No way to use trueplay after finally being able to pair after 2 hours

I’ve been reading bad things about the app online and thought the internet was overreacting. It’s truely bizar how you can release an app that simply doenst work. People need to be fired over this. It’s just insane to be stuck like this when spending 1500 euros

Yep, reconnect and Trueplay doesn’t work again.