Renowned Enthusiast I

TruePlay simply does not work in the new App

Forum|Forum|2 years ago
May 8, 2024
370 replies
30954 views

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.

I’ve updated to the latest version 80.00.04.

@Corry P do u guys are aware of this?

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P

pepeqr1

Lyricist I

Same issue with an Arc, Sub and 2XSonos One.

Reboots of iPhone and Sonos systems don’t work.

Update: I called Sonos to configure my Sonos Sub and I had to log out and log in via the app and that helped with the pairing but the Trueplay EQ is still not working

C

castalla

Local Superstar

This is the Sonos ECHO Chamber. Nobody is listening. Nobody from Sonos will respond. There are 1000s of posts here & about 10 replies from Sonos & a tiny band of their supporters.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

E

edoug.smith

Lyricist I

Same troubles here since I updated. I’ve been patient. Maybe it will work in a month. They’re not very good at providing “support” apparently.

S

Skinwalker79

Lyricist I

Same issue here: TruPlay stuck on the “Now we’ll play some test tones” and you press continue and nothing happens. Note this is issue is with my Sony Arc only. I have the IKEA bookshelf speakers and am able to complete TruPlay using the test tones.

SONOS: Please advise that you are aware of this issue, are working towards rectifying it, and provide and update ASAP.

I

Izzy Ashtone

Lyricist III

The update of the Sonos app is a disaster. The company Sonos would benefit from being more honest and transparent with its customers. The handling of this situation is catastrophic and only inflates the negative buzz around the brand. Sonos would gain so many points in terms of customer service and against other competitors by being more proactive in resolving the various problems it has created itself following the update of this app. Trueplay, which ABSOLUTELY DOES NOT WORK when managing multiple speakers in a surround configuration, is the perfect example ! And yet NO statement notifying this major problem and NO DATE for deploying a fix. SONOS, your loyal customers are watching you handle this disastrous situation, so PLEASE, do not take us for cash cows... do not spit in the face of those who make your reputation! Act, communicate with your base !!!

N

Nathan75

Contributor I

The update of the Sonos app is a disaster. The company Sonos would benefit from being more honest and transparent with its customers. The handling of this situation is catastrophic and only inflates the negative buzz around the brand. Sonos would gain so many points in terms of customer service and against other competitors by being more proactive in resolving the various problems it has created itself following the update of this app. Trueplay, which ABSOLUTELY DOES NOT WORK when managing multiple speakers in a surround configuration, is the perfect example ! And yet NO statement notifying this major problem and NO DATE for deploying a fix. SONOS, your loyal customers are watching you handle this disastrous situation, so PLEASE, do not take us for cash cows... do not spit in the face of those who make your reputation! Act, communicate with your base !!!

New update just dropped in App Store which references Trueplay. I haven’t had time to test just yet though.

M

Mindblowerz

Trending Lyricist I

With the new app update today, I’m able to complete trueplay. HOWEVER, the toggle to enable/disable trueplay does not appear! Do they even test these out before rolling out new app updates? No wonder so many things break with this careless attitude from the devs!

S

Still listening

Lyricist II

I finally was able to use Trueplay on my Arc SL/Sub/Era 300 system. Still glitchy and took several attempts. An additional thing to try if you encounter an error like, “Something went wrong” is to log out/log into the app and try again.

B

Benezo

Lyricist III

Application image after tuning Arc+Sub+ Era300

Application image after tuning Playbar

I think Sonos only "appeared" to solve the Trueplay problem with today's app update. It looks like the tuning goes all the way through, but it doesn't actually apply it. Clever little "cheat"..

I don't understand why they can't come up with a real solution.

C

ChillYWL

Lyricist III

Application image after tuning Arc+Sub+ Era300

Application image after tuning Playbar

I think Sonos only "appeared" to solve the Trueplay problem with today's app update. It looks like the tuning goes all the way through, but it doesn't actually apply it. Clever little "cheat"..

I don't understand why they can't come up with a real solution.

Seriously, I haven't been able to check mine but you're actually saying the update will not apply the acoustic after it seems to attenuate the room! These people need a class action lawsuit! I'm sure there's an attorney somewhere who can find a legal grievance with this company!

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