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Avid Contributor I
May 9, 2024
Question

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

  • May 9, 2024
  • 165 replies
  • 9912 views

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

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165 replies

Contributor II
May 12, 2024

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

This update is the worst I've encountered all  categories the latest 20 years. 

Sonos, what are you doing? Any news on another experience?

Barmee
Enthusiast I
May 12, 2024

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

Totally agree. You can’t even add tunes to a queue!

As it happens you might find your playlists buried deep within the ‘Sonos Favourites’ section, but that is slim comfort for all of the other features that have now totally disappeared!! 🤬

Lyricist I
May 12, 2024

This update is horrible. Someone should be fired. I can’t even use the Sonos app and have to exclusively use my Spotify app. Please just rollback the version. 

Trending Lyricist I
May 12, 2024

Does anyone know whether we can simply just add the sonos S1 app until the S2 app with the updates are fixed and if we do so whether the sonos S1 update will contain any of these horrible issues?  Thanks.

 

Barmee
Enthusiast I
May 12, 2024

Does anyone know whether we can simply just add the sonos S1 app until the S2 app with the updates are fixed and if we do so whether the sonos S1 update will contain any of these horrible issues?  Thanks.

 

If only!!!!

Lyricist III
May 12, 2024

I’ve had Sonos and various Sonos products for over 15 years.

I even go back to before there was a Sonos app, back to when they sold a separate Sonos controller.

I’ve had my times when I’ve battled for days and weeks to fix problems but overall it’s been a good system.

This app update is far and away the worst change to my Sonos system ever.

Look, feel and functionality are appalling.

Why on earth would you replace a decent app with this garbage?
It marks the beginning of the end of my association with Sonos and I will now start investigating other entertainment systems,

 

Lyricist I
May 12, 2024

I’m pretty disgusted with this new release.   It’s so obvious their testing was not done before this rollout.   Not only are my complaints the same as all others, I’ve lost my Connect Amp.  I’ve tried doing factory resets and it just won’t register with my system.  The connect amp is very expensive. Roll this update back to where we were until your developers get their * together.   
 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Barmee
Enthusiast I
May 12, 2024

I’ve had Sonos and various Sonos products for over 15 years.

I even go back to before there was a Sonos app, back to when they sold a separate Sonos controller.

I’ve had my times when I’ve battled for days and weeks to fix problems but overall it’s been a good system.

This app update is far and away the worst change to my Sonos system ever.

Look, feel and functionality are appalling.

Why on earth would you replace a decent app with this garbage?
It marks the beginning of the end of my association with Sonos and I will now start investigating other entertainment systems,

 

So eloquently said. If Sonos don’t limit the damage soon they’ll have committed commercial suicide. 

Trending Lyricist I
May 12, 2024

I’ve had Sonos and various Sonos products for over 15 years.

I even go back to before there was a Sonos app, back to when they sold a separate Sonos controller.

I’ve had my times when I’ve battled for days and weeks to fix problems but overall it’s been a good system.

This app update is far and away the worst change to my Sonos system ever.

Look, feel and functionality are appalling.

Why on earth would you replace a decent app with this garbage?
It marks the beginning of the end of my association with Sonos and I will now start investigating other entertainment systems,

 

I purchased Sonos amps and connect amps and CR100 proprietary controllers for several rooms in our home in February 2006 and then upgraded to the 200 controllers when they first became available.  I dreaded having those dedicated controllers be replaced by an app but ultimately saw the wisdom.  And, then a year ago I purchased new amps and new ports so that I could upgrade to the S2 app.  There have been other incredulous stumbles in rollouts by Sonos but this one is by far the worst.  I had replaced the proprietary controllers with android tablets dedicated to control my system.  And, as someone said, the android app upgrade seems to be even worse than the IOS app upgrade.  I too am now looking at alternatives to replace the Sonos system.  Now wishing I had not upgraded any of my equipment.

Trending Lyricist I
May 12, 2024

Actually in 2006,, the amps were actually called zone players if my memory serves me.