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Contributor I
June 23, 2023
Answered

Spotify stops for ads

  • June 23, 2023
  • 33 replies
  • 4909 views

Anyone else getting the issue that when Spotify gets to an advert, then it stops?


you have to go into the app and pause and play and then it will continue. 
 

Everything else is working ok and no network issues, just Spotify stopping for ads. 

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Best answer by Sotiris C.

Hello @Stretch275, welcome to the Sonos Community!

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

I’ll make sure to update this thread when it is resolved.

33 replies

buzz
Grand Maestro
October 8, 2023

I’m working with another platform that can send Bluetooth to ROAM. As I establish the Bluetooth connection, the platform pops up a message that copyrighted material will not be transmitted. This seems odd to me because I assume that virtually everything available from the big music services is copyrighted. Why would anything play?

This suggests some sort of “right hand not knowing what the left hand is doing” issue. Perhaps a flag somewhere is erroneously being interpreted as “copyrighted”. In this lash up I’m not having trouble with commercials. As one track ends the next track might be muted, but the track progress indicator is running.

Lyricist I
November 8, 2023

What worked for me is change setting in Spotify.

 

Lyricist I
November 8, 2023

Change Spotify settings. Cross fade on 12 seconds. Set Continues playing ON

Lyricist I
November 10, 2023

I’m trying the solution of 12 seconds crossfade… I also tried to connect my Roam by bluetooth instead of just WiFi… the question is that sometimes the playback doesn’t stop when ads and other times, yes. It’s really annoying.

This is a premium speaker with a poor customer service (4 months to solve this problem is really long time).

Lyricist I
November 10, 2023

Hello @Stretch275, welcome to the Sonos Community!

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

I’ll make sure to update this thread when it is resolved.

Any piece of news after four moths? thanks for a prompt reply.

Lyricist I
November 11, 2023

Hello @Stretch275, welcome to the Sonos Community!

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

I’ll make sure to update this thread when it is resolved.

Wow months later and still not fixed, this is beyond ridiculous 👎🏼 So this is the "service" we get from #Sonos, wow... Just try Google and see the insane amount of people with this problem. 

Lyricist III
December 23, 2023

So. I see this issue was in open discussion 6 months ago. 

I was forced to upgrade my system to s2 today when I added an additional play 1 speaker (2nd hand) NOW my Spotify ads stop play. 

Series 1 did not do this AT ALL! And to be honest, while I love the speakers, I Hate the software- why is it always soo difficult to set up!!!??

 

IE resetting speakers, I get better info from a Google search, over the Sonos app instructions. 

Also... to downgrade a speaker from s2 to s1, I have to have both s1 and s2 versions on my phone!? But today I can't add the speaker because to s2 because the rest of my system was s1.

S1 won't accept it because it needs downgrading. Then S1 app states I must upgrade my system to S2. 

 

Leave my music playing for my dogs while I work and now the system stops for a damn ad!! What......!!

Lyricist I
January 3, 2024

Hey Sonos 

I just got a move and have 3k of other speakers on order. 
Has this post issue been fixed because it’s annoying the * out of me having to continually stop what I’m doing and reset it. Funny thing it’s not all ads some play and continue on. 
 

Also I can’t skip add after 5 seconds like I can in Bluetooth 

 

Disappointed that this problem has not been fixed after all these months that I can see 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Lyricist III
January 3, 2024

Hi Rocccco. 

 

No response even though my enquiry offers more insight, that the problem IS a Sonos app issue, as version 1 has automatic ad play.

 

I'm thinking to downgrade all 6 speakers back to version 1 but it's a timely exercise.. and frustrating with the clunky software

Lyricist I
January 4, 2024

Thankyou . Do I lose any functionality on my new system by going back to S1 ?