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Contributor I
Jun 23, 2023 10:56 AM UTC
Answered

Spotify stops for ads

Anyone else getting the issue that when Spotify gets to an advert, then it stops?


you have to go into the app and pause and play and then it will continue. 
 

Everything else is working ok and no network issues, just Spotify stopping for ads. 

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Sotiris C.
Sonos Staff
Jun 26, 2023 12:27 PM UTC

Hello @Stretch275, welcome to the Sonos Community!

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

I’ll make sure to update this thread when it is resolved.

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33 replies

Sotiris C.
Sonos Staff
Jun 26, 2023 12:27 PM UTC

Hello @Stretch275, welcome to the Sonos Community!

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

I’ll make sure to update this thread when it is resolved.

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Enthusiast II
Jul 8, 2023 11:21 AM UTC

Anyone else getting the issue that when Spotify gets to an advert, then it stops?


you have to go into the app and pause and play and then it will continue. 
 

Everything else is working ok and no network issues, just Spotify stopping for ads. 

Is this a spotify issue or Sonos. Its getting really boring having to press pause/play evrytime the music stops. Spotify knows about it, and its not an Alexa issue i believe. We have almost stopped using both platforms now and just use our bluetooth speaker...and play what we want. Pity as it was a great way of having playlists and a good sounding speaker.

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Ken_Griffiths
Jul 8, 2023 12:43 PM UTC

I don’t think there has been a bug-fix update since the issue here was initially reported and as Staff mentioned earlier in the thread they are aware and working on a fix (and no doubt will go onto test that the fix works)… it’s just a case of waiting, I guess, for an update/bug-fix release of the software.

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Airgetlam
Jul 8, 2023 3:45 PM UTC

I’m really curious as to how Sonos ‘knows’ there is an ad. To my knowledge, Sonos is told ‘go to this IP address, and do the account handshake, then play the stream you get back’. I’ve no idea how Sonos would get a ‘and this part of the stream is an ad’ to stop playing, unless there is additional data being sent from the originating server (and why would you want that?)

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Bruce
buzz
Grand Maestro
Jul 8, 2023 3:59 PM UTC

Is this another variation of the Spotify crossfade issue?

Full disclosure: I’m not a prolific Spotify user and I never use crossfade. That said, I’ve not had any  Spotify issues and I have a couple long Spotify playlists.

It’s possible that this is a regional issue? I’m in the US.

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Enthusiast II
Jul 9, 2023 4:08 AM UTC

Is this another variation of the Spotify crossfade issue?

Full disclosure: I’m not a prolific Spotify user and I never use crossfade. That said, I’ve not had any  Spotify issues and I have a couple long Spotify playlists.

It’s possible that this is a regional issue? I’m in the US.

All possible isn’t it. Interesting that you don’t have the issue. But we do and I know most people who use the platform with Sonos seem to as well on the free account with ads. Cannot see the benefit to Sonos to have the speaker stop playing every few minutes. That’s a massive fail of the use ability. If you play their own radio playlists the adverts work. But I bought the Sonos speaker to play my Spotify stuff also. It’s failing to do that. It’s a software or deliberate measure on one or all parties to work properly. I know many just think it’s Spotify trying to get you to pay for subscriptions and have ads removed but if they can do this ie stop your music what stops them ransoming you when you pay. It’s not beyond the wit of man ( or maybe it is) to just get together and sort the bloody issue out. I suspect it’s why Sonos now puts Bluetooth into its speakers also so that their brilliant sounding stuff can work with music you own. 

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Lyricist I
Jul 26, 2023 9:38 AM UTC

Exactly the same issue here

while ads starting my playlist stop working ( Spotify on Sonos). No problem with other AirPlay devices.

please do something I love my ads 🥸

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Enthusiast II
Jul 26, 2023 10:25 AM UTC

So nos has finally won. I just play their playlists on Sonos radio. It’s like permanent elevator music. 🤑Such a shame this stuff doesn’t work. Spotify doesn’t work well with Sonos and actually provides less incentive to buy premium as they will no doubt raise the price again or brick your system. EU laws should look at this stuff carefully and make sure the consumer gets what he’s been promised. 
 

still no one wants to sort this mess out. We are going back to old fashioned radio on the Roberts. 

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Lyricist I
Aug 4, 2023 9:55 AM UTC

Any update on this? There are a few posts on this now. I’m not US based, it doesn’t happen when listening to Spotify directly through my ph/tablet, only when utilising Sonos. It’s been happening for months now.

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Trending Lyricist I
Oct 8, 2023 10:56 AM UTC

Still not fixed. Any solutions Sonos? When is this fix being released? Please fix alarms too as Spotify alarms no longer work.

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