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Contributor I
June 23, 2023
Answered

Spotify stops for ads

  • June 23, 2023
  • 33 replies
  • 4909 views

Anyone else getting the issue that when Spotify gets to an advert, then it stops?


you have to go into the app and pause and play and then it will continue. 
 

Everything else is working ok and no network issues, just Spotify stopping for ads. 

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Best answer by Sotiris C.

Hello @Stretch275, welcome to the Sonos Community!

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

I’ll make sure to update this thread when it is resolved.

33 replies

Lyricist III
January 4, 2024

Not that I've noticed. 

It's the same but autoplays ads. 

106rallye
January 4, 2024

No response even though my enquiry offers more insight, that the problem IS a Sonos app issue, as version 1 has automatic ad play.

Not an app issue, but a software issue on the speakers. The app is only a remote to the system.

Lyricist III
January 4, 2024

My experience proves that the version 2 Sonos app needs a fix...

 

3 weeks ago, when my 5 speakers were all operating with Sonos Version 1 app, the ads automatically played. 

I could leave my Spotify list running for over 8 hours. 

 

Now, I added my 6th speaker and struggled to downgrade it from Sonos App version 2 to version 1, so upgraded my entire system to Version 2 Sonos app. And I'm lucky to get 40 mins of Spotify music. 

Trending Lyricist I
January 6, 2024

I'm having the exact same issue. Bought all original Sonos Play 1 speakers or Ikea versions. I have a free Spotify account. Can't play suggested or my own favourites playlist without the play stopping and it's always when an ad comes up. Honestly if this is solely a Sonos issue I'm definitely not impressed. I'm NOT going to consider upgrading my speakers to SONOS Bluetooth compatible ones...why would I support a brand that has provided nothing but grief? Doesn't give me any incentive for upgrading to Spotify premium either...will just go back to listening to actual radio like CKUA or CBC...

Lyricist III
January 6, 2024

It's not a Spotify issue. 

 

I'm sure it's an easy fix for Sonos to allow continual play. They got it right on the first version. 

 

Once I've got a few hours spare Im going to reset all 6 speakers to version 1. Otherwise I'm Sonos speakers will start flying (then I'll cry coz I LOVE them!)

Lyricist I
January 12, 2024

Same issue for me. But this has obviously been going on for 6months now this. This makes my speaker essentially useless. Better off playing it through the other number of devices I have in my house (Tv/phone/laptop). 

 

Can we get an update on the fix please from a Sonos rep?

 

Alternatively, I assume this fault is covered under the 1years manufacturers warranty? Can you provide details of how I can return my speaker. Or do I just return to point of purchase?

 

I am now quite happy I just tested out one speaker now rather than going with the purchase of a full house kit over 2.5k. 

 

Additionally, do any other users have other brand suggestions/solutions that can handle multiroom audio successfully?

Trending Lyricist I
January 18, 2024

Same issue and still no fix. Sonos one speaker turns off when all adverts play and cannot hear advert or music. 

Alarms also no longer work with Spotify.

Been going on for over 18 months.

Airgetlam
January 19, 2024

Sounds like you have two disparate issues going on, one most likely caused by Spotify’s servers (Sonos has no idea when an advertisement is playing), and a local network issue (causing your speakers not to connect to Spotify’s servers at the moment the alarm is trying to connect).

What did Sonos support say about each, when you called them with your diagnostic taken with 10 minutes of these issues occurring? 

Bruce
Lyricist I
January 24, 2024

Same issue and still no fix. Sonos one speaker turns off when all adverts play and cannot hear advert or music. 

Alarms also no longer work with Spotify.

Been going on for over 18 months.

Same here

Enthusiast II
February 3, 2024

Still happening… like caught in a dystopian nightmare. I’m 58 and increasingly believe that no one really gives a toss about the user real experience Just the one that the firm sells. Really cannot wait for AI to just write code to just work. Beyond frustration a lot of the time.