Spotify skips to next song or stops playing, other sources work just fine meanwhile

Forum|Forum|8 years ago
April 25, 2018
269 replies
49354 views

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

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Best answer by Edward R

We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

What devices do you have?
Has anything changed on the network?
Which service(s) are you trying to listen to?
Is the behaviour always the same?
Can you recreate it with ease, or is it random?

Be sure to include the a diagnostics confirmation number, too.

Show previous replies

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DamianGM

Lyricist III

I am tired on trying rebooting my device, my router, my user and password, having no other devices near and MOST of all fighting back BOSE fans telling me that that is why BOSE is better thank SONOS. I am a SONOS fan all the way but not been able to use my wifi it is the worst thing
here is the diagnostic report

690730541

Niclas Sweden

Trending Lyricist I

All my Sonos devices are ethernet connected (wire) and Sonos(since friday 13th sept 2019) skips to next song over and over when I try to play Spotify-music.
Sonos simply failes to connect to Spotify-servers anymore.

If I have a unique problem since friday in my homw - it is not WiFi related.
We have not changed anything in our network router och firewall for ages.
I'm thinking the problem is elsewere.

Spotify works flawlessly on all other devices like smartphones or PCs running in the same network, both on WiFi and Ethernet/Wired.

I have had Sonos for 11 years now, perhaps it is time to throw it out?

The Sonos app say we have the latest software (1.4, build 521369030)

I have sent Support Diagnostic and got # 1021421523

Niclas Sweden

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DamianGM

Lyricist III

y play 11works fine with ethernet cable but I want my music away from the router.

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StockholmRocker

Contributor II

I have issues with streaming from Spotify. Used to work fine, but frequent dropouts (almost every song) for the past few weeks.
I tried all three channels. No improvement.
Diagnostics: 801045828

I hope a solution is out there!

D

DamianGM

Lyricist III

Ok I have fixed my issue not the way I wanted.

Tyear reason why my Sonos Play 1 stoped working or started skipping songs and not been able to connect with spotify was because I added a new better internet router.

My local internet provider gives me a lousy crappy router, so I bought a new and better one. The best way to make it work is to set up your primary router as "bridge mode" but for some reason The local internet provider does not let me do that. So what I did was just deactivate wifi on the old router with the new one I have 2 channels the 2.4 ghz and 5 ghz.
So even if I connected myself to 2.4 or 5 the malfunctioning was happening.
I turned back on wifi on the old router and still the issue was on going.

So the only way to still use my play 1 is to connect my play 1 to the wifi provided by the old lousy crappy router, so I have to switch my phone to that network if I want to play music. And all the other devices like TV, laptops cellphones live on the 2.4 or 5 ghz network.

hope this helps you guys

P

PiersO

Lyricist I

Hello,

I am getting the same issue.

Sonos works fine with all other streaming services, but Spotify has recently started to skip and stop lots. It used to work fine.

submitted diagnostic 1922636012.

I’d be so grateful for your help.

thanks so much,

Piers

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SamiKoo

Lyricist I

I have same issue.

Submitted diagnostic 919016984.

This is VERY annoying problem! Hope to see fix soon!

WBR

/Sami

A

arnout.mostert

Lyricist I

Diagnostics number 1392108794