Spotify skips to next song or stops playing, other sources work just fine meanwhile

When I play music using Spotify through my Sonos One, every couple of songs or so, a song from the play queue (regardless if it’s a playlist or an album) will be skipped. I started noticing because the songs that starts playing when the previous song was skipped doesn’t start right from the beginning but a couple of seconds into the song. 

• What devices do you have?

Sonos One

• Has anything changed on the network?

No

• Which service(s) are you trying to listen to?

Spotify

• Is the behaviour always the same?

Yes

• Can you recreate it with ease, or is it random?

I can recreate it with ease, it happens every single time I play use Spotify on my Sonos One but cannot predict for sure which songs are going to be skipped and which are going to play properly.

• Diagnostics confirmation number:

521910208

@plpaquin Hi there, thanks for sending in the report. I don’t see any obvious cause of the cut outs from your report. The stream isn’t getting to the speakers fast enough. The communication between your speaker and router looks okay. I think it would be best to continue troubleshooting this live with our phone team. You can find our number and hours here.

@CateCat Hi there, sorry for the delay. If you’re still having issues with skips, try changing your router’s wireless channel over to 6 or 1. It’s currently on 11, which is pretty crowded in your area, and there are some wireless errors showing up. Give that a shot, and also check this guide out if issues remain.

Thanks @Jeff S Hadn't realised something as simple as changing the channel could help. Have done that and will see what happens 

I’ve been having this exact same issue for a couple months now.  Every other service works fine. 
 

• What devices do you have? 
• Has anything changed on the network? 
• Which service(s) are you trying to listen to? 
• Is the behaviour always the same? 
• Can you recreate it with ease, or is it random?

I’ve been having this issue for months but recently realized it is only with Spotify played through Sonos. Spotify through Airplay 2 or through Apple TV works fine and all other sources work fine. I have 7 Play:1, 2x One, 1x Beam and 1x Sub. I’ve used ethernet directly from the router to a One to enable Sonos Net but recently found just using the wireless 2.4 network from the router has less drop outs on Spotify but still quite bad. 

The behaviour is very consistent and I can recreate it with ease.

Diagnostic confirmation number 171272017

Thanks for any assistance 

Hi,

I’ve been having the same problem on and off for quite a while.

Just recently upgraded to the new boost (to replace the old bridge). worked ok for a week then starts to cut out.   Have reset router and changed chanels from 6 to 11 . reset sonos completely all with no long term change.

I have a Beam, Sub, 6 Play:1, and 2 Connects all spread throughout the house.  There isn’t' one area that is noticeably worse. all seem to cut out either together or one by one. I have tried just one or two speakers to see if that changes.  when I look into the error log i do see a number of “cannot connect to spotify” messages and a few network connection speed insufficient messages. the latter being strange as I have NBN and speed/bandwidth shouldn't be a problem streaming music.

My diagnostics number is :167878938

Any advice/ideas would be most welcome.

That you

Shaun

• What devices do you have?
  • Connect
  • Connect:Amp x 2
  • Play:5
  • Symfonisk
• Has anything changed on the network?
  • Yes, I have moved to a new house, and connected most of my old system again. I have tried to switch network channels as per instruction. According to the network matrix at <ip>:1400/support/review all speakers are green or yellow.
• Which service(s) are you trying to listen to?
  • Spotify
• Is the behaviour always the same?
  • Yes.
• Can you recreate it with ease, or is it random?
  • Random.

Submitted diagnostic: 1563571942

Hi @wentzel thank you for providing the diagnostic confirmation number from your system.

It looks like the connection to the Spotify server is timing out.  Your current router channel is set to 1 which looks a little busy, you may want to change it to 6 or 11. Do you have multiple Ubiquiti access points or just one?

If you un-group your players and play Spotify to only one player, is there any change in the playback?

Was your system previously using Sonosnet with a Sonos player wired to the network?

I can see that your Connect has not been added back to this system yet, is this by choice or is it also giving you difficulty?  

Hi @Shaunybabes, I’ve just taken a look at your diagnostic report and I have a few thoughts. 

First, you’ll want to make sure that your router channel and Sonosnet channel aren’t the same or overlapping. If you keep Sonosnet on 11 and move your router channel down wot 6 or 1, this will keep your local network traffic from interfering with  your Sonos communications. 

Second, you have all of your players grouped together with the Bedroom/ Play: 1 as the “Group Coordinator”. If you break up this group, and play individually, does the issue continue? 

If you reform this grouping with either “Dogs” or one of the Connects as the first player/group coordinator, are there any changes?