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Poull
Contributor I
April 25, 2018
Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    June 19, 2019
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    View in thread

    269 replies

    Show previous replies
    Edward R
    Edward RAnswer
    Retired Sonos Staff
    June 19, 2019
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
      Sw00t
      Lyricist I
      June 19, 2019
      Edward,

      I just kind of gave up on troubleshooting my issue and avoided the songs that caused it by removing them from my playlists.

      I am a cisco network engineer and my network is very simple. Cisco c9300-48p single switch, and cat6 hardwiring all patched in, single patch cable from the switch to my netgear nighthawk ac1900, single patch cable from the netgear to my comcast gigabit modem in bridge mode. All wiring has been tested and certified with my fluke. Wifi is multiple meraki mr42 all hardwired but that is no concern as the sonos and all my devices are hardwired.

      The issue happens with specific songs in spotify whether i use the sonos app, or use sonos from iphone or desktop via directplay. The entire sonos crashes and goes offline. It automatically reboots itself and under directplay you see multiple devices with the same name for a couple minutes, then you can click the second one and it connects back up and works fine. But if you play the same song again it reproduces the same issue in the exact same spot/time.

      I think at least in my specific case we can rule out interference or the network being the issue. What are your thoughts?
        NAPR
        Lyricist I
        June 28, 2019
        Hi I am having this issue of songs playing for around 20s then skipping. Sometimes playback stops completely needing manual intervention to restart.
        • I have 4 "Play:1"s grouped and a bridge
        • Nothing has changed on my network
        • Spotify
        • Behaviour seems a little unrepeatable in terms of the playback duration is always slightly different
        • It is fairly common lately but seems to be a bit random
        Diagnostics confirmation number is: 1123297514
        Barry Nelson
        Contributor I
        July 10, 2019
        It is true that this is one of the undoing of spotfy. I use musconv and I can say that it works flawlessly.
        gruntso
        Lyricist II
        August 2, 2019
        I am having all kinds of skipping issues and since Spotify (and TuneIn) are my primary sources of music I really need help. I feel like the whole reason I have the system is to listen to music yet I cannot. Really frustrating.

        • What devices do you have? Soundbar, subwoofer, (2) 1s, (1) 3.
        • Has anything changed on the network? Nothing
        • Which service(s) are you trying to listen to? Spotify and TuneIn
        • Is the behaviour always the same? In the sense that I can count on it skipping while I am listening, yes.
        • Can you recreate it with ease, or is it random? It is random.
        Diagnostic Info Submissions:
        1453684349
        1245651170.
        2090232167
        1513794432

        please help!

        -Hunter
        Jeff S
        Jeff S
        Retired Sonos Staff
        August 2, 2019
        Hi I am having this issue of songs playing for around 20s then skipping. Sometimes playback stops completely needing manual intervention to restart.
        • I have 4 "Play:1"s grouped and a bridge
        • Nothing has changed on my network
        • Spotify
        • Behaviour seems a little unrepeatable in terms of the playback duration is always slightly different
        • It is fairly common lately but seems to be a bit random
        Diagnostics confirmation number is: 1123297514

        Hi there,

        Thanks for the report. Overall your system's communication on your local network looks good. This issue seems to be upstream of your speakers. Try rebooting your router and each Sonos unit to update their network information, then test out Spotify again.
        Help others find useful content by clicking the like button and selecting the best answer to your question.
          Jeff S
          Jeff S
          Retired Sonos Staff
          August 2, 2019
          I am having all kinds of skipping issues and since Spotify (and TuneIn) are my primary sources of music I really need help. I feel like the whole reason I have the system is to listen to music yet I cannot. Really frustrating.

          • What devices do you have? Soundbar, subwoofer, (2) 1s, (1) 3.
          • Has anything changed on the network? Nothing
          • Which service(s) are you trying to listen to? Spotify and TuneIn
          • Is the behaviour always the same? In the sense that I can count on it skipping while I am listening, yes.
          • Can you recreate it with ease, or is it random? It is random.
          Diagnostic Info Submissions:
          1453684349
          1245651170.
          2090232167
          1513794432

          please help!

          -Hunter

          It looks like there's a DNS issue of some sort, try rebooting your router and each Sonos player. Send along a new report if that doesn't clear things up.
          Help others find useful content by clicking the like button and selecting the best answer to your question.
            controlav
            controlav
            Lead Maestro
            August 4, 2019
            I think at least in my specific case we can rule out interference or the network being the issue. What are your thoughts?

            Clearly wireless interference should not be an issue, so if you share a Diagnostic code then the Sonos folks should be able to help you. My WAG would be DNS as it sounds like you have a solid wired network but the diags should point out the root cause.
            Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
            gruntso
            Lyricist II
            August 9, 2019

            I am having all kinds of skipping issues and since Spotify (and TuneIn) are my primary sources of music I really need help. I feel like the whole reason I have the system is to listen to music yet I cannot. Really frustrating.

            • What devices do you have? Soundbar, subwoofer, (2) 1s, (1) 3.
            • Has anything changed on the network? Nothing
            • Which service(s) are you trying to listen to? Spotify and TuneIn
            • Is the behaviour always the same? In the sense that I can count on it skipping while I am listening, yes.
            • Can you recreate it with ease, or is it random? It is random.
            Diagnostic Info Submissions:
            1453684349
            1245651170.
            2090232167
            1513794432

            please help!

            -Hunter            It looks like there's a DNS issue of some sort, try rebooting your router and each Sonos player. Send along a new report if that doesn't clear things up.

            Thank you Jeff. I feel like the router and device resets seems to have helped a bit, but I am still having skipping issues, new Diagnostic: 582536583
            gruntso
            Lyricist II
            August 12, 2019
            Did a DNS reset. had some improved functionality for a bit, but things have fallen back into an intermittent mess.
            Latest Diagnostic is here:
            651288139

            • What devices do you have? Soundbar, subwoofer, (2) 1s, (1) 3 (1) Connect
            • Has anything changed on the network? Added the Connect back to my system
            • Which service(s) are you trying to listen to? Spotify and TuneIn
            • Is the behaviour always the same? In the sense that I can count on it skipping while I am listening, yes.
            • Can you recreate it with ease, or is it random? It is random.
            This is just massively frustrating. Lots of money spent for a whole house audio system.
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