Contributor I

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Spotify skips to next song or stops playing, other sources work just fine meanwhile

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The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

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Edward RAnswer

Retired Sonos Staff

We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

What devices do you have?
Has anything changed on the network?
Which service(s) are you trying to listen to?
Is the behaviour always the same?
Can you recreate it with ease, or is it random?

Be sure to include the a diagnostics confirmation number, too.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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jgatie

I found the following on reserving IP addresses on the Virgin Hub 3.0 (edited to put in Sonos device):

The easiest way is to use DHCP reservation on the router.

Navigate to 192.168.0.1 in your web browser and log in.

If you are using a Hub 3 go to Advanced->DHCP.
Scroll down
Select a Sonos device from your list of connected devices.
Scroll down and you'll see the Add reserved rule Box is now populated with the Sonos device's MAC and IP address.
Click Add rule

You may be kicked out of the Hub interface at this point - but if you go back in and check you'll see the printer has now been added to the list of reserved devices.

Do this for each of your Sonos devices. Note if your router is not listing Sonos devices specifically, you can find the MAC address of each device by going to Settings > About My Sono System. All but the last 2 digits of the serial number is the MAC address. Use this MAC address to find out which devices on the router are Sonos.

See also this video:

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Unknown2u

Contributor I

I keep having this issue aswell. Have restarted modem/router and sonos speakers, logged out of all spotify accounts and back in but this doesnt stop it. Diagnostics 1749806298

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Rawebster28

Lyricist I

I found the following on reserving IP addresses on the Virgin Hub 3.0 (edited to put in Sonos device):

The easiest way is to use DHCP reservation on the router.

Navigate to 192.168.0.1 in your web browser and log in.

If you are using a Hub 3 go to Advanced->DHCP.
Scroll down
Select a Sonos device from your list of connected devices.
Scroll down and you'll see the Add reserved rule Box is now populated with the Sonos device's MAC and IP address.
Click Add rule

You may be kicked out of the Hub interface at this point - but if you go back in and check you'll see the printer has now been added to the list of reserved devices.

Do this for each of your Sonos devices. Note if your router is not listing Sonos devices specifically, you can find the MAC address of each device by going to Settings > About My Sono System. All but the last 2 digits of the serial number is the MAC address. Use this MAC address to find out which devices on the router are Sonos.

See also this video:

Thank you so much for your help. Will love this a go!

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Unknown2u

Contributor I

So I've done that and guess what still skipping tracks.

Diagnostic 2095212266

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Jeff S

Retired Sonos Staff

So I've done that and guess what still skipping tracks.

Diagnostic 2095212266

Hi there,

In your reports I see that the communication between your Sonos speakers and network looks okay. The streaming audio is not getting to your speakers fast enough, and there are DNS errors when trying to connect to Spotify. Please reboot your router, and each Sonos speaker to ensure they are all using up to date network information. If that doesn't help, I'd recommend giving us a call. Our phone team has more tools available and can help troubleshoot the connection to Spotify.

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jrich05

Lyricist III

Hi, I just posted this new thread (https://en.community.sonos.com/troubleshooting-228999/sonos-one-spotify-stops-playing-then-skips-to-next-song-6829235) and then discovered this thread which seems to be the hub of support for this topic. My diagnostic number is 167300212.

Spotify songs frequently stop playing, goes silent for a few seconds, then skips to the next song in the playlist.

Two Sonos Ones in stereo mode
Currently a wireless connection (though this problem happened I had one wired too)
I have two different permanent IP addresses reserved for each Sonos One.
I have a Netgear Orbi two-unit (one base, one satellite) system, and the Sonos Ones are wirelessly connected to the satellite which is about 6 feet away on the other side of a standard interior wall.
I have fast internet (400Mbps down, 20 up) and frequently use VoIP for hour long work calls with no issues if that's any evidence that I have good WiFI + internet).
WiFi is set to channel 1, next door neighbor is channel 8. I live in a suburban neighborhood and only 2-3 other networks show up.
I have a baby video monitor in the house, but the camera is upstairs ~30 feet away and the screen unit is usually not within 10 feet of the speakers, and skipping occurs even when it is upstairs too, far away.

Curious to see what my diagnostic says!

Thanks.

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Jeff S

Retired Sonos Staff

@jrich05 Thanks for reaching out. I closed your other thread so we can focus on troubleshooting here. The streaming data isn't getting to your speakers fast enough. In your report I see that your home network is running on channel 1, which is pretty crowded. Try switching your router over to channel 11 and see if that helps. It's a good idea to make sure all of your access points are on the same channel, too.

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jrich05

Lyricist III

@jrich05 Thanks for reaching out. I closed your other thread so we can focus on troubleshooting here. The streaming data isn't getting to your speakers fast enough. In your report I see that your home network is running on channel 1, which is pretty crowded. Try switching your router over to channel 11 and see if that helps. It's a good idea to make sure all of your access points are on the same channel, too.

The only devices nearby that are broadcasting on channel 1 are my Orbi base router and satellite. I'm wondering if the base router, located about 40 feet away and upstairs from the Sonos Ones, is actually interfering with the signal from the satellite, only about 6 feet away from the Sonos Ones.

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tshane

Lyricist I

I followed Edward R's advice to check wireless interference as a possible reason for the Spotify problem and was able to eliminate the skipping, just by switching the Sonos wireless channel from 1 to 6. I have my Play 3 wired via ethernet cable to my Orbi Satellite router, and they sit < 1 ft apart. But I was able to eliminate proximity as a source of interference. Note that, as others have reported, this problem was oddly specific to playing Spotify through Sonos, whether starting from the Sonos app or Spotify app. I had no problem playing Spotify to my Google Home, to my Airpods or other bluetooth devices, or from the device itself (iOS or MacOS). Nor did I experience issues when playing Pandora tracks through Sonos. With the channel switch, Pandora still works fine, as expected. So, thanks, Edward R!! ☺️

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Edward R

Retired Sonos Staff

I followed Edward R's advice to check wireless interference as a possible reason for the Spotify problem and was able to eliminate the skipping, just by switching the Sonos wireless channel from 1 to 6. I have my Play 3 wired via ethernet cable to my Orbi Satellite router, and they sit < 1 ft apart. But I was able to eliminate proximity as a source of interference. Note that, as others have reported, this problem was oddly specific to playing Spotify through Sonos, whether starting from the Sonos app or Spotify app. I had no problem playing Spotify to my Google Home, to my Airpods or other bluetooth devices, or from the device itself (iOS or MacOS). Nor did I experience issues when playing Pandora tracks through Sonos. With the channel switch, Pandora still works fine, as expected. So, thanks, Edward R!! ☺️

My pleasure! Good job on getting that sorted, if I may say so. 👍🏼

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Try searching our articles for help with your question: https://www.sonos.com/en/support

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