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Poull
Contributor I
April 25, 2018
Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    June 19, 2019
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    View in thread

    269 replies

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    Talostown
    Lyricist I
    July 5, 2021

    Hi @rwperio,

     

    Thanks for the diagnostic. Unfortunately, you’re running into an issue we’re aware of that can cause players to skip tracks or stutter during Spotify playback.

    We are aware of this issue with Spotify, and we are actively working with them on a resolution. For the time being, please make use of Spotify Connect when listening to music on Sonos. We do not have additional information to share at this time, but we will notify as updates become available.


    More than 3 weeks and no updates?  I have been patient with the constant interruptions hoping Sonos would fix this but it appears that isn’t going to happen anytime soon and using connect is not the answer.  Is there any update on getting this addressed?

    Wrightytyke
    Avid Contributor III
    July 5, 2021

    Mine started off skipping songs, etc but now over the past few days it’s getting worse, songs stuttering on and off through playback now. 
    It’s that annoying I’m having to just turn it off? Never had any problems and loved my set up until a few months back but proving to be to frustrating and annoying at the minute. 
    I was going to get a roam but not bothering with that now. 🤦🏼

    Guidoooh
    Lyricist I
    July 23, 2021

    I've been experiencing the same problem for a few weeks now. That a song on Spotify is skipped. See also a notification in the app that the connection from Spotify would be broken. I don't have that problem with other services or with local music.

    Corry P
    Corry P
    Sonos Staff
    July 23, 2021

    Hi @Guidoooh 

    If it’s the problem I’m thinking of (and it sounds like it is), it was fixed 2 weeks ago. Please make sure your Sonos system software is up-to-date:

    From the Settings tab, tap System > System Updates > Check for Updates.

    If that doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Guidoooh
    Lyricist I
    July 23, 2021

    Hi @Guidoooh 

    If it’s the problem I’m thinking of (and it sounds like it is), it was fixed 2 weeks ago. Please make sure your Sonos system software is up-to-date:

    From the Settings tab, tap System > System Updates > Check for Updates.

    If that doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    Solved the problem with the help of support :relaxed:

      MS-help
      Lyricist I
      July 28, 2021

      Have had the same issue as others for 3 years+ now and my Sonos is unusable with Spotify, which is the only place I play music from. The problem just suddenly started happening one day.  Whether I play from Spotify app OR Sonos app the tracks skip, stutter, stop all together, and randomly miss out certain tracks. My partners phone posts fine, mine doesn’t (both updated and recent iPhones), neither does my Mac laptop. I love music, was a fan of Sonos for the first year or so we had it ……but now nothing: why is it taking over three years to resolve an issue so many are experiencing? What do we need to do to get the brand to take this seriously? 

      controlav
      controlav
      Lead Maestro
      July 29, 2021

      Have had the same issue as others for 3 years+ now and my Sonos is unusable with Spotify, which is the only place I play music from. The problem just suddenly started happening one day.  Whether I play from Spotify app OR Sonos app the tracks skip, stutter, stop all together, and randomly miss out certain tracks. My partners phone posts fine, mine doesn’t (both updated and recent iPhones), neither does my Mac laptop. I love music, was a fan of Sonos for the first year or so we had it ……but now nothing: why is it taking over three years to resolve an issue so many are experiencing? What do we need to do to get the brand to take this seriously? 

       

      You claim to have had this issue for 3 years and it makes it unusable, and yet this is your first post on the forum. Hmmm, ok. As has been said four posts above, you need to contact the Sonos tech support folks.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      JohanL
      Lyricist I
      August 9, 2021

      Randomly jumps to next track while using Spotify. Usually multiple times within a few minutes and just after a few seconds of playing a track.

      #473125029

      Corry P
      Corry P
      Sonos Staff
      August 9, 2021

      Hi @JohanL 

      Your speaker is reporting that your router isn’t performing certain networking tasks reliably. I recommend you unplug your router for at least 30 seconds, then plug it back in again.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Hatclub
      Lyricist I
      September 10, 2021

      Hi

      I fairly regularly have drop-outs with spotify - sometimes just for a few seconds, sometimes the track skips completely after a longer pause. I’ve just had two in fairly close succession.

      I have submitted diagnostic 1466478496

      Phil

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