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Poull
Contributor I
April 25, 2018
Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    June 19, 2019
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    View in thread

    269 replies

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    hdurdle
    Contributor I
    May 28, 2021

    This just happened twice in a row playing from Spotify on a single device. Diagnostics: 904214118

    Diagnostics captured immediately after the second occurence.

     

    For all the talk of “not engaging with the diagnostic process” in the pinned post, I’ve not heard anything since posting two lots of previous diagnostics.

    Xander P
    Xander P
    Retired Sonos Staff
    May 28, 2021

    Hi @hdurdle, thanks for reaching out to the Sonos Community!

    We’re aware of an increase in “lost connection" errors with Spotify recently, and our engineers are investigating.

    As a workaround, you can play directly from the Spotify app using Spotify Connect - rebooting all speakers in the system may help if you’re unable to start playback at all, however if songs are being interrupted then playing from the Spotify app may be your best option until the issue is resolved.

    Hope this helps :)

    Jskrempa
    Lyricist I
    June 2, 2021

    Same issue. This is new after over 7years of Sonos use. Diagnostic 529465400

    carbmac
    Trending Lyricist I
    June 3, 2021

    Hi @hdurdle, thanks for reaching out to the Sonos Community!

    We’re aware of an increase in “lost connection" errors with Spotify recently, and our engineers are investigating.

    As a workaround, you can play directly from the Spotify app using Spotify Connect - rebooting all speakers in the system may help if you’re unable to start playback at all, however if songs are being interrupted then playing from the Spotify app may be your best option until the issue is resolved.

    Hope this helps :)

     

    For me, Spotify Connect wasn’t working either yesterday.  The app itself worked, but it was unable to connect to my speakers.

     

    What seems to have fixed are the updates I got (both for the Sonos controller app on my Mac and my Sonos speakers themselves, now all at 13.1.1).  After a full day of using another music service, Spotify is now playing on my speakers this morning.

      PaulG26
      Lyricist II
      June 3, 2021

      Hi, I’m also experiencing this issue starting about two weeks ago after years of no problems. While playing Spotify, the song cuts out and immediately skips to the next song in the queue. A few songs may then play without issue but then it happens again, seemingly at random. I can’t think of any significant changes to my home network that would have caused this. Diagnostic code is 735907413. This is extremely annoying. Please help.

      Thanks.

        rwperio
        Lyricist I
        June 13, 2021

        CONFIRMATION NUMBER: 773318790

         

        I have the same problem if not worse.

        I have 4 x SONOS ONE SL’s + ONE SUB AND ONE AMP.

        Each room has a PC with SONOS on there, all speakers are hooked up via ethernet with WIFI turned off. IP addresses are locked by the firewall 10.10.20.170-176

        We have been receiving a bunch of dropouts. Music plays but then randomly the music stops playing but the counter is still counting in the application. 

        The logs submitted should show the dropouts. It is happening in all 4 rooms without any idea why.

        HELP, this is very bad and annoying.

         

        Each room using a Spotify account, we have a family account with Spotify.

         

        Please contact me ASAP.

        James L.
        James L.
        Retired Community Staff
        June 14, 2021

        Hi @rwperio,

         

        Thanks for the diagnostic. Unfortunately, you’re running into an issue we’re aware of that can cause players to skip tracks or stutter during Spotify playback.

        We are aware of this issue with Spotify, and we are actively working with them on a resolution. For the time being, please make use of Spotify Connect when listening to music on Sonos. We do not have additional information to share at this time, but we will notify as updates become available.

        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
          rbkirn2
          Lyricist I
          July 1, 2021

          Jeff - I am having similar issues where every now and again during the day a song will start playing and ~15 seconds in will skip to the next one. Insanely annoying because there is no rhyme or reason and I have good wifi coverage AND the Sonos Boost.

          Diagnostic conf number: 374923933

           

          Thanks,

          Brad

          Passie71
          Passie71
          Lyricist I
          July 2, 2021

          Same issue here. :(

          Rock and Roll :)
          LanTx
          Lyricist I
          July 3, 2021

          I have been having the same issue as many others with songs not encoded correctly or skipping with Spotify. A couple of things I noticed when I add a song to the queue it usually will not play. If I catch it when this occurs I can hit pause then reverse and the song will play.  I have also noticed that when playing a Spotify playlist, a song will play for a few seconds and fade out to the next song. If your not paying attention you may not catch it. This started for me about a month ago after one  of the updates. I read that Sonos is aware of this and is working with Spotify to fix this. It would be helpful if Sonos would send an email regarding this plus post it where everyone can easily read about it instead of having everyone jump through hoops trying to fix it when you know there is an issue. I waited awhile before posting about this thinking Sonos would fix the issue.  No such luck. 
          Ive done the rebooting the router and unplugged my 3 speakers. The problem still exists.  

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