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Poull
Contributor I
April 25, 2018
Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    June 19, 2019
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    View in thread

    269 replies

    Show previous replies
    henrik.w
    Lyricist I
    October 18, 2020

    Hi.

    same problem here. extremely irritating…

    Spotify playback randomly skipping, stopping and keeps dropping out, jumping one or several songs in the playlist. Sometime it only drops out on one of my sonos devices when they are grouped together.

    has anyone figured out the problem?

    My system: Sonos S1, several Connect:amp, 1 Play 5, 1 Play3, 1 Playbar, 1 IKEA symfonic.

      Krishma M
      Krishma M
      Retired Sonos Staff
      October 23, 2020

      Hi folks. Thanks for reaching out and welcome to the new community users here. Just to let you know that we’ve had an issue with the Spotify service and it should perfectly now. You can always check it in status.sonos.com. Try to remove and re-add the service and another controller if the same issue persists. Hope this helps. We and the community are always here to help.

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      StefanieSB
      Lyricist I
      November 2, 2020

      Facing the same issue: Sonos randomly stops playing and continues different a different song sometimes in the middle of the song. Time before sonos starts playing again seems random too.

       

      information:

      • no changes to network
      • Sonos Beam
      • Trying to listen to Spotify
      • Behaviour not always the same
      • Dont know how to re create
      • Diagnostic number: 1083820934
        Krishma M
        Krishma M
        Retired Sonos Staff
        November 7, 2020

        Hi @StefanieSB, welcome to the Sonos Community and  I’d be happy to assist you. I also appreciate you reaching out here and submitting a diagnostic. Have you checked other music/radio services if you’ll get the same problem? It’s more than a month since you rebooted your speakers, try to refresh the whole set up. Disconnect all Sonos from power and the same goes with your network devices like modem, router, access points. After 5-10 seconds, connect all the network devices and wait until it’s back and working. Once the internet is working again, connect all Sonos back to power. Observe if it will make any difference and submit another diagnostic. Just let us know and reply to us with the confirmation number. We and the community are always here to help.

        Help others find useful content by clicking the like button and selecting the best answer to your question.
        Hanna Hops
        Contributor I
        November 25, 2020

        1876795475
         

        Can you please help me I dont understand what is happening! 

        hdurdle
        Contributor I
        March 30, 2021

        I’m seeing this issue only with Spotify too.  All my Sonos kit is hardwired.

        This happens when devices are grouped, and on single devices.

        Seems to be random, I can’t repeat it on demand.

        From Spotify playlists, every hour or so a track will play to about 10-15 seconds, then skip to the next song.  If I skip back to the previous one it will play it completely.

        Diagnostics submitted: 2091336998

        I’m running S2.

          hdurdle
          Contributor I
          March 31, 2021

          Just happened again, so these diagnostics are captured a few seconds after the skip: 2041535818

          Dan Grimes
          Lyricist I
          April 11, 2021

          I have the same issue. I recently bought 5x Sonos symfonisk IKEA, and I already have a Sonos Beam. Right now the system is unusable after investing a lot of money.

           Please resolve ASAP. Diagnostics submission is 790321369.

          thanks

          Dan

          Jeffbill1908
          Lyricist I
          May 26, 2021

          Hello - my Spotify keeps skipping and cutting out. It will skip a couple songs and cuts out 30-45 seconds before finally playing another song. Pandora works fine. Diagnostic should show the issue running Spotify and a lack of issues when I switch to Pandora. Please help, I really prefer Spotify but this is killing me.

          diagnostic:  613749862

          thanks….jeff

           

           

           

           

          Jamanda
          Lyricist II
          May 26, 2021

          Hello - my Spotify keeps skipping and cutting out. It will skip a couple songs and cuts out 30-45 seconds before finally playing another song. Pandora works fine. Diagnostic should show the issue running Spotify and a lack of issues when I switch to Pandora. Please help, I really prefer Spotify but this is killing me.

          diagnostic:  613749862

          thanks….jeff

           

          Jeff, try to play Spotify songs in the native app and push the music via SpotifyConnect to the Sonos speakers. See if it stutters at all. 
           

          You can then even control it using the Sonos controller, but it’s awkward and requires having two apps open.

           

           

           

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