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Poull
Contributor I
April 25, 2018
Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    June 19, 2019
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    View in thread

    269 replies

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    Corry P
    Corry P
    Sonos Staff
    September 10, 2021

    Hi @Hatclub 

    Please remove power from your router and Sonos devices for a full minute, then turn the router back on. Once the WiFi is available again, please power on the ethernet-wired Main Office speaker and wait for a solid white light before turning on the other speaker.

    If the issue returns, I recommend you get in touch with our technical support team directly.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    OIH
    Lyricist I
    September 15, 2021

    Diagnostics # 51926055

    Our Sonos will work fine most days and then randomly will skip every other song and then play the next song will start 20 seconds into the song. We music via Spotify through the Sonos app.

    Corry P
    Corry P
    Sonos Staff
    September 16, 2021

    Hi @OIH 

    Your diagnostic is devoid of speakers, indicating networking issues. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Alain
    Lyricist III
    September 24, 2021

    I got the same issue.

    I will try to remove sonos controller this week end if it can help.

    Diagnostic : 2036621421

    Corry P
    Corry P
    Sonos Staff
    September 24, 2021

    Hi @Alain 

    Your Bureau speakers are having trouble receiving the data stream fast enough for uninterrupted playback.

    I recommend you reboot your router by removing power for a full minute.

    Test playback a few minutes after WiFi returns, and if it’s already better, then I recommend you just reboot your router several times a year.

    Normally I’d suggest reducing interference, but there’s no indication of that being a problem. Just in case, however, please ensure your router and Bridge are at least 1m apart.

    Finally, it looks like your Playbase might be in the same room as the Bridge - if it is, if nothing else helped, and if you can, please try connecting the Playbase to the router with ethernet instead of the Bridge.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Alain
    Lyricist III
    September 24, 2021

    Thanks for helping.

    Sonos controller is directly connected to the router with an ethernet cable. PlayBase 1 are not in the same room.

    Looks like some tracks are hardly read as other ones are always read at first try. You never noticed that before ?

    New diag : 2092177498.

     

    Corry P
    Corry P
    Sonos Staff
    September 24, 2021

    Hi @Alain 

    To be clear, are you saying that it seems to be particular tracks on Spotify that won’t play reliably? No, I have not noticed that before.

    How is performance from other sources, like Sonos Radio, for example?

    As you mentioned, trying out WiFi rather than using the Sonos Bridge might be the way to go - the Bridge is an old product, and no longer up-to-scratch for some uses/environments. Please go to Settings > System > Network > Wireless Setup to set your system up for WiFi, and just unplug the Bridge from power to make the transition. Simply powering the Bridge back on again (with it connected to ethernet) will take your Sonos system back off WiFi.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Alain
    Lyricist III
    September 24, 2021

    I can’t say, I am using Deezer, not spotify or Sonos radio.

    I will try to remove sonos bridge this week end, but it means I need ethernet cable from router to playbase5 which is not so easy

    Corry P
    Corry P
    Sonos Staff
    September 24, 2021

    Hi @Alain 

    This thread is relating to playback issues on Spotify, not Deezer. I recommend you start your own topic by visiting Ask A Question, should you need more help.

    Note that to put your system onto WiFi, you won’t need any further ethernet connections - no need for a cable from the router to the Playbase. Please follow the instructions in my post above.

    Due to the age of this thread, I am now closing it to further activity. Should anyone be having playback issues on Spotify, please start a new topic, or join a more recent one.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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